Location: Wellington City, Wellington, New Zealand
Number of positions: 1
Employment type: Permanent, full-time
Hours: Minimum guaranteed 30 hours per week
Shift window: Rosters between 6:00am and 11:00pm (no shifts outside these hours)
Pay rate: NZD $28.95 per hour

Flamingo is New Zealand’s leading micromobility company, operating electric scooters to support sustainable urban transport. We are seeking a Field Support Assistant to provide on-the-ground operational support across Wellington. This is an outdoor, physical role involving city travel throughout the shift.

Key Tasks, Duties, and Responsibilities

  • Ride a cargo scooter to swap batteries on scooters across the city
  • Provide on-ground support to riders, using approved scripts and procedures
  • Check parking and relocate scooters to approved locations when needed; log issues and escalate matters to the Customer Support team
  • Promote safe riding and compliance by creating reports for the Customer Support team to action
  • Attend marketing and community events to educate riders and promote Flamingo’s service
  • Follow health and safety processes and report hazards/incidents to support WorkSafe compliance

Work Conditions (important)

  • You will work outside for most of your shift
  • You must be willing and able to work in all weather conditions, including heavy rain and strong wind, while following health and safety procedures
  • You must be comfortable working in the evening/night (within the 6:00am–11:00pm window) and moving around the city for extended periods

Minimum Requirements 

  • At least 6 months’ experience in a micromobility company or in a similar outdoor field role (for example delivery, field services, traffic control support, parking compliance support, outdoor maintenance), with proven ability to work in all weather conditions, including heavy rain and strong wind.
  • No qualifications are required
  • No minimum work experience is required
  •  Physically fit and able to complete outdoor, manual work safely
  • Able to communicate clearly and follow approved scripts and procedures
  • Able to use a smartphone for job logging, reporting, and instructions
  • Comfortable working independently and as part of a team
  • Reliable and punctual
  •  Police check: Must be willing and able to pass a police check.
  • Drug and alcohol testing: Must be willing and able to pass pre-employment drug testing, and random drug and alcohol testing during employment

Employer Request: “We prefer a video profile with your application - it helps us get to know you better and may increase your chances of being shortlisted.”

Employer Questions

Your application will include the following question(s):

  • Do you have at least 6 months’ experience in a micromobility company or in a similar outdoor field role, with proven ability to work in all weather conditions, including heavy rain and strong wind?
  • Are you willing and able to work in all weather conditions, including heavy rain and strong wind, while following health and safety procedures?
  • Are you comfortable working in the evening/night (within the 6:00am–11:00pm window) and moving around the city for extended periods?
  • Are you physically fit and able to complete outdoor, manual work safely?
  • Are you able to use a smartphone for job logging, reporting, and instructions?
  • Are you willing and able to pass a police check?
  • Are you willing and able to pass pre-employment drug testing, and random drug and alcohol testing during employment?
  • What is your legal entitlement to work in New Zealand?
  • Are you currently living in New Zealand?
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