RESTATE New Zealand Ltd is a specialist restoration company providing water, fire, mould and biohazard restoration services. Due to continued growth, we are looking for a Branch Manager to join and manage the Auckland Branch.

 

Role Purpose

The Branch Manager – Auckland is accountable for the operational and commercial performance of the Auckland branch. The role delivers profitable, safe, and high‑quality restoration outcomes, leads branch culture and capability, and acts as the senior escalation point for operational, client, and performance matters, operating within RESTATE’s governance, financial, and risk framework.

Operational Leadership

  • Provide hands‑on operational leadership during the establishment and stabilisation phase of the Auckland branch
  • Oversee end‑to‑end delivery of restoration projects (water, fire, mould, biohazard)
  • Act as escalation authority for complex jobs, safety issues, client or insurer complaints
  • Direct operational priorities and resolve workflow or capacity constraints
  • Ensure compliance with SOPs, health & safety, and company policies
  • Assist on-site with complex jobs and support the team when needed

Commercial & Financial Accountability

  • Own branch P&L performance within approved budgets
  • Approve scopes of work and variations within delegated authority
  • Monitor margins, costs, and job performance trends
  • Act on financial and operational reporting to improve outcomes
  • Escalate material variances or risks to Directors

People Leadership & Culture

  • Lead, coach, and performance‑manage branch staff
  • Set expectations for behaviour, accountability, and safety
  • Conduct disciplinary and performance processes in line with company policy
  • Build a high‑performance, safety‑first branch culture

Client & Stakeholder Management

  • Maintain key insurer, adjuster, supplier, and client relationships
  • Represent RESTATE professionally at branch level
  • Support business development and repeat‑work opportunities

Governance & Authority

  • Operates within the RESTATE Authority & Accountability Matrix, as amended from time to time
  • Accountable for branch outcomes and escalation
  • Does not hold governance, director, or fiduciary responsibilities
  • Does not administer payroll, bookkeeping, or financial systems
  • Works collaboratively with Office Manager & Accounts (functional interaction only)

Health & Safety

  • Model and promote safe work practices
  • Ensure compliance with the Health and Safety at Work Act 2015
  • Escalate serious safety or reputational risks

Skill & Experience

  • Full NZ Drivers Licence or equivalent
  • IICRC qualifications with at least 2 years experience
  • 3 years experience managing a team
  • Able to pass a pollice check
  • Current Hepatitis A, B and Tetanus immunisations
  • Physicall fit and capable of manual work
  • Honest, reliable and punctual
  • Strong Communication and customer service
  • Positive, professional attitude

Apply now with your CV and a brief cover letter outlining your experience. You must include your immigration status to be considered for the role. Our recruitment process may include reference checks, health checks, drug test and a police check.

Employer Request: “We prefer a video profile with your application - it helps us get to know you better and may increase your chances of being shortlisted.”

Employer Questions

Your application will include the following question(s):

  • Do you have a IICRC qualification
  • Do you have a minimum 2 years experience as a qualified
  • Do you have 3 years management experience
  • Are you a NZ citizen or have the appropriate visa to work
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