Kebab Shop Manager

Job Details:

Location: Hamilton, Waikato, New Zealand 

Employment type: Full-time, permanent 

Hours: Minimum 30 hours per week (typically 35–45 hours, rostered) 

Wages: $27.00 to $33.00 per hour (Based on the work experience) 

Roster: Includes evenings/weekends/public holidays as required 

Reporting to: Owner / Director (Employer) 

Employer: JMBROTHERS LIMITED Trading as Adana Grill 

Location of work: Victoria Street, Hamilton , Hamilton Central, 3204 

Purpose of the role 

The Kebab Shop Manager is responsible for the day-to-day management of the kebab shop,  ensuring smooth operations, high customer service standards, food safety compliance, and  effective team supervision. The role oversees staff, stock, ordering, cash handling, and store  performance to ensure the business operates efficiently and profitably. 

Key responsibilities (aligned with Job Check / AEWV expectations) 

Store operations & customer service 

• Manage daily opening/closing procedures and ensure the shop operates efficiently  during service hours. 

• Maintain high customer service standards, resolve customer complaints professionally,  and ensure repeat business. 

• Monitor service flow during busy periods and allocate staff to stations to maintain speed  and quality. 

Staff supervision & rostering 

• Recruit, onboard and train staff (counter staff, kitchen hands, cooks) including service  standards and food safety practices. 

• Prepare weekly rosters ensuring adequate coverage and compliance with employment  agreements and breaks. 

• Supervise staff performance, provide coaching, and manage any conduct or  performance issues in line with NZ employment practice. 

Food safety, hygiene & compliance 

• Ensure strict compliance with food safety and hygiene requirements (e.g., cleaning  schedules, safe food storage/handling, temperature checks). 

• Maintain internal checklists and records for health and safety and food safety  compliance. 

• Ensure staff follow safe work practices and the shop meets local council/food  verification expectations.

Stock, purchasing & supplier management 

• Manage ordering of meat, bread, vegetables, packaging, sauces, beverages and other  supplies based on sales trends and stock levels. 

• Liaise with suppliers, negotiate pricing where appropriate, ensure timely deliveries, and  manage returns/issues. 

• Conduct regular stocktakes, control wastage, and implement systems to reduce  shrinkage and over-ordering. 

Financial administration & reporting 

• Handle daily cash-up, reconcile EFTPOS/cash takings, maintain records, and report  discrepancies to the owner. 

• Support budgeting, weekly sales reporting, and basic cost control (labour %, food cost  %, wastage). 

• Monitor pricing, promotions, and menu performance to support profitability and  business growth. 

Quality control & menu standards 

• Ensure consistent product quality, portion control, and presentation across all shifts. • Maintain standard operating procedures (SOPs) for key menu items and service steps. • Coordinate with the owner on any menu updates, specials, or promotional campaigns. Required skills and attributes 

• Strong people-management skills: ability to supervise, train and roster staff effectively. 

• Operational capability: confident managing a busy takeaway environment, prioritising  tasks and maintaining service standards. 

• Good understanding of food safety, hygiene, and workplace health & safety practices. • Strong communication and customer-service approach. 

• Good numeracy and administration skills for cash handling, ordering, and reporting. Minimum requirements  

• At least 2 years of relevant experience in hospitality/food outlet supervision or  management (takeaway/restaurant/café), including staff supervision and ordering/cash up responsibilities; OR 

• A NZQCF Level 4 or higher qualification (or overseas equivalent)  

Employment conditions 

• Full-time ongoing role based in Hamilton. 

• Must be available to work rostered shifts including weekends and evenings.

• Standard pre-employment checks may apply (reference checks and right to work  checks).

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