service manager
About Us:
we are leading commercial and domestic cleaning service provider, delivering high quality, reliable cleaning sloution to our client. with commitment to service excellence, and client satisfaction, we seek a proactive service manager to lead opration, maintainance service standards, and build lasting realation with clienst and staff.
Key responsiblity:
>Oversee day‑to‑day operations and customer service delivery.
>Monitor service levels, quality standards, response metrics, and ensure continuous improvement in customer satisfaction.
>Handle escalated customer complaints or disputes personally; ensure they're resolved efficiently and professionally.
>Develop, implement and review customer service policies, procedures and after‑sales service programs Schedule and roster staff, manage attendance, and ensure operational coverage.
>Ensure staff and service delivery complies with NZ Health & Safety regulations.
>Train, coach, and supervise staff; conduct inductions, safety briefings, and performance reviews
>Identify opportunities for training and process optimization.
>Foster a positive work culture focused on service excellence, teamwork, and professional development.
Qualifications & Experience:
Tertiary qualification at Level 4 or above or in management, finances or any relevant area of study At least 2 years’ relevant work experience may substitute for a formal qualification Leadership experience Interpersonal, communication, and problem‑solving skills Competent with Microsoft Office and customer service systems Organizational, scheduling, time‑management and coaching capabilities
What We Offer
Competitive hourly rate: NZD 30.00–35.00 (based on experience and qualifications) Permanent full‑time position with 30 hours per week guaranteed Be part of an inclusive team culture focused on delivering excellence in customer experience and quality services