Job Summary

The Store Manager oversees the day-to-day operations of the Subway store, ensuring efficient performance and high customer service standards. Responsibilities include supervising staff, managing rosters, controlling inventory, and overseeing financial processes such as sales reporting and cash reconciliation. The role ensures compliance with Subway standards and regulations, maintains store presentation and operational efficiency, and reports to the business owner on store performance, staff management, and operational matters.

Job requirements

  • At least 2 years’ of relevant experience or a relevant level 5 qualification or above.
  • Minimum 30 hours per week guaranteed.

Key Responsibilities

  • Manage the overall day-to-day operations of the store, ensuring the business runs efficiently and meets operational and customer service standards. 
  • Supervise, lead and coordinate a team of staff, allocating duties, monitoring performance, and ensuring employees follow company procedures and service standards.
  • Plan, organise and manage staff rosters to ensure appropriate staffing levels are maintained while controlling labour costs.
  • Recruit, induct and train new employees and provide ongoing coaching and performance feedback to maintain a productive workforce.
  • Monitor inventory levels, order stock from approved suppliers, and maintain stock control systems to ensure adequate supply of ingredients, packaging and operational materials.
  • Oversee daily financial transactions including cash handling, reconciliation of sales, preparation of daily and weekly sales reports, and monitoring store revenue performance.
  • Assist in preparing operational budgets, monitor expenditure and implement cost control measures to support the profitability of the store.
  • Ensure the store complies with all franchise operational procedures, food safety standards, health and safety regulations, and other relevant legislative requirements.
  • Maintain store presentation, cleanliness, and merchandising standards in line with franchise guidelines to enhance the customer experience.
  • Handle customer enquiries, feedback and complaints professionally, ensuring prompt resolution and maintaining high levels of customer satisfaction.
  • Monitor sales performance and implement in-store promotional activities and local marketing initiatives to support business growth.
  • Liaise with suppliers, service providers and the business owner regarding operational matters, stock supply and store performance.
  • Prepare operational and performance reports for the business owner and contribute to strategies aimed at improving efficiency and sales performance.
  • Perform other duties reasonably required to ensure the smooth and efficient operation of the store.

Skills and Attributes

  • Ability to motivate, supervise, and develop staff to deliver high performance and excellent customer service.
  • Skilled in managing day-to-day store operations, budgets, sales reporting, and cost control.
  • Strong commitment to providing a positive customer experience and resolving issues efficiently.
  • Capable of rostering, inventory management, and workflow optimisation.
Employer Questions

Your application will include the following question(s):

  • Are you a New Zealand citizen or a New Zealand resident?
  • Do you meet either the work experience or qualification requirement for the role?
  • Are you available to re-locate for this role?
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