5 Star NZ Limited is a growing construction and renovation company based in Auckland. We are seeking an experienced and motivated Customer Services Manager to lead our customer support team, ensure exceptional service and improve overall customer experience. You will be required to work from Monday to Sunday with minimum 30 hours and maximum 40 Hours. We need someone who is willing to commit to our company and is prepared to take the responsibility and run with it.  

 

Job responsibilities:

-        Act as the primary point of contact for clients, resolving queries, complaints, and service issues efficiently

-        Develop and implement customer service processes and standards to improve satisfaction

-        Monitor customer feedback and performance metrics to identify opportunities for improvement

-        Coordinate with project teams, operations and management to ensure smooth communication with clients

-        Prepare reports on customer interactions, issues and service performance

-        Promote a positive company image and ensure all interactions reflect professionalism

 

Job Requirements:

-        Should have 2 years of Managerial Work experience or have at least Level 5 or higher diploma in any stream

-        Clean criminal record and Zero tolerance to drugs at workplace.

-        Excellent communication, interpersonal and problem-solving skills

-        Strong leadership and team management capabilities

-        Ability to handle challenging customer situations calmly and effectively

-        Knowledge of workplace health & safety regulations

-        Reliable, proactive and results-driven

 

 If you think this is the right position for you then we would love to hear from you with your updated CV.

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