We are Auckland based company operating as an Importer, Wholesaler and Retalier since 2009. We are looking for a passionate and skilled Retail Manager to join our team. 

Ideal candidates must have the following:

  • 2 years relevant experience as Retail Manager or a similar position.

  • Must be flexible to work on weekends and holidays on a roster  basis.

  • Strong Commitment to excellent Customer service and Team management.

Key Responsibilities but not limited.

  • Oversee daily operations of the store, ensuring consistent service standards, presentation, and performance.
  • Lead sales activity by setting targets, monitoring results, and coaching staff to achieve strong customer conversion and repeat business.
  • Manage product range, stock levels, replenishment, and merchandising to maximise sales and minimise shrinkage.
  • Ensure high-quality visual merchandising, including clean, attractive displays, tester presentation, and promotional set-ups.
  • Maintain accurate records for stock movement, sales performance, discounts, refunds/exchanges, and daily reconciliations.
  • Monitor store budgets, margins, and operational costs, and implement actions to support profitability.
  • Support to recruit, train, supervise, and motivate staff across both stores, including roster planning and performance management.
  • Provide expert customer guidance on speciality food products, notes, layering, longevity, and suitable recommendations based on preferences.
  • Handle customer concerns professionally and resolve issues promptly to protect brand reputation and customer loyalty.
  • Ensure compliance with health and safety requirements, including safe storage/handling of food products as per MPI guidelines and maintaining tidy work areas.
  • Implement loss prevention procedures and ensure secure handling of high-value stock and cash.
  • Support local marketing initiatives and contribute to building the brand presence in communities.
  • Ensure all Ministry of Preliminary Industries (MPI) and NZ Food Safety compliance are met and manage all the issues with respective govt agencies.

Other key requirements needed for the role:

  • Time management skills and a great team player
  • Good leadership skills
  • Excellent customer service and communication skills
  • Good computer skills with MS Excel proficiency and other office apps.
  • Valid Driver license
  • Resolute and Willing to work with quick learning skills.
  • Be fit and willing to learn.
  • Must have minimum two years experience.
  • Fulltime - Minimum 30 hours per week. and Maximum 40 hours per week.

We offer salary at the current market rate as per the experience. We are based at 3 - 875 Dominion Road, Balmoral, Auckland, New Zealand

If this sounds like you, please contact us today!

Applicants for this position should have NZ Citizen / residency or a valid NZ work visa.

Employer Questions

Your application will include the following question(s):

  • Do you have minimum of two year experience as Retail Manager or similar positions?
  • Do you have a valid Class 1 Driver Licence?
  • Are you legally eligible to work in New Zealand, NZ Citizen, Permanent Residence or Work permit holder to work.
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