We are looking for a ICT Technician to support our retail and warehouse operations across multiple technology, online, and customer-facing channels. This role combines IT support, hardware/software maintenance, website and e-commerce management, social media coordination, and online order fulfilment to ensure seamless digital and in-store experiences for customers and staff.

Hourly rate: $32.00 to $36.00

Minimum weekly hours: 30

Maximum hours per week: 55

Location: Sydenham, Christchurch

Key Responsibilities

·      Provide day-to-day technical support for store staff (computers, printers, POS systems, barcode scanners, EFTPOS terminals, Wi-Fi, etc.)

·      Support digital systems used for imported product inventory tracking and stock management.

·      Help integrate online retail and wholesale ordering systems to ensure real-time stock visibility.

·      Assist in maintaining inventory records for overseas shipments, landed stock, and warehouse distribution.

·      Provide technical support for warehouse scanning systems, inventory software, and order management platforms.

·      Support implementation of technology solutions to improve warehouse efficiency, stock control, and order processing.

·      Assist with processing wholesale orders from local retailers and business customers, ensuring accurate documentation and fulfilment.

·      Support the management of wholesale customer accounts, pricing tiers, and product catalogues on internal systems or B2B portals.

·      Diagnose and troubleshoot hardware/software issues quickly to minimize operational downtime.

·      Maintain and update store devices, networks, and security systems.

·      Coordinate with external IT vendors for repairs, upgrades, and system installations.

·      Ensure data backups, antivirus systems, and security protocols are up to date.

·      Update and maintain product listings, pricing, images, and inventory on the company website.

·      Monitor website performance and coordinate fixes with developers as needed.

·      Process and manage online orders, ensuring accurate fulfilment and timely delivery.

·      Optimize product descriptions and categories to improve user experience and sales.

·      Assist with basic website changes (content updates, banners, promotions).

·      Create, schedule, and publish engaging content across social media platforms (Facebook, Instagram, TikTok, etc.)

·      Monitor comments, messages, and customer engagement.

·      Assist with digital advertising campaigns and promotions.

·      Capture photos/videos of new products, in-store events, and campaigns.

·      Maintain brand consistency across all digital channels.

·      Respond to customer inquiries received through email, social media, chat, or website forms.

·      Provide product information, follow-ups, and support for online order issues.

·      Maintain a professional and customer-friendly tone at all times.

·      Assist with stock updates, barcode printing, and product scanning systems.

·      Support staff during busy retail periods such as promotions, holidays, and new product launches.

·      Help develop more efficient digital processes for the business.

Requirements:

2 years’ experience or level 4 qualifications

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