Restaurant Manager

Description:

We at HINDUSTAN HOSPITALITY LIMITED T/A KOHINOOR INDIAN CUISINE are looking for a motivated and committed Restaurant Manager to join our team at our restaurant in  Albany, Auckland. You will be responsible for the Restaurant's operation and will provide excellent customer service. We guarantee a minimum of 30 hours per week and a pay rate between $33.00 and $35.00 p/h.

You will be required to work as per the roster. You need to be available on weekends and public holidays, as well as in Floating and split shifts.

Your Key Responsibilities:

• Developing & implementing effective marketing strategies to ensure business profitability.
• Plan, Organise and controll all store operations and allocate responsibilities to personnel.
• Prepare and roll out weekly roasters for the staff members.
• Supervise and guide staff towards maximum performance.
• Recruiting, selecting, orienting, training, and motivating employees, conducting appraisals and performance reviews and organising/providing training when required.
• Prepare, plan, monitor and control the store budget for minimum expenditure and efficiency.
• Setting pricing of the products inline to make optimum business profitability.
• Ensuring administrative and audit processes are followed.
• Plan and coordinate buffet and catering services to support business operations and customer demand.
• Liaise with the Head Chef to ensure appropriate staffing levels and smooth kitchen operations and outreach bulk order.
• Monitor and maintain stock levels and coordinate with the buying department to ensure that they are up to date, especially during the festive season.
• Maintain records of financial transactions & ensure there are no discrepancies between stock sold and cash received.
• Making key decisions about stock control, product mix and pricing, including implementing a stock control system with discounting and clearance when required.
• Prepare Promotional activities and coordinate with the digital marketing team to create advertisements and publish them on various digital platforms including delivery partners.
• Coordinate with store assistants to ensure they accurately display promotional products and their pricing.
• Address and resolve customer complaints (both in-store and online) to maintain customer satisfaction and brand reputation.
• Offer special offers and other facilities such as on-time delivery to the B2B Customers.
• Ensure all customer orders are processed and dispatched accurately in a timely manner, applying First-In, First-Out (FIFO) inventory principles to maintain product quality and efficient stock rotation.
• Encourage customers to share their feedback on our digital platform, which helps us to improve.
• Analyse sales revenue and make forecasts.
• Ensure the store fulfils all legal health and safety guidelines.
• Inspect the areas in the store and resolve any issues that might arise. 

Skills and Experience required: 

• Must have 2-3 Years work relevant experience.
• A Diploma or bachelor’s degree will substitute the requirement of relevant work Experience.
• Need to be a mature person who can handle responsibilities during shifts for the Restaurant and staff independently.
• Previous customer service experience is preferred but not essential as detailed training will be provided to the selected candidate.
• Ability to work in a Multicultural Environment.
• Possess motivational and leadership skills.
• Team player and ability to work competently under pressure.
• Must be able to work across any shifts including evenings, weekends, and public holidays.
• Must be a fit, quick thinker, reliable, trustworthy, and self-motivated.
• Able to lift weights up to 25kg.
• Must be able to pass random drug test