Service Coordinator(Client Services)

Job Title: Service Coordinator(Client Services)
Location: Katikati & Waihi(Bay of Plenty Region)
Employment Type: Full-Time, Permanent
Minimum Guaranteed Hours: 30 hours/week
Maximum Hours: Up to 40 hours/week (as required)
Working Hours: Monday to Friday, 9:00 AM – 5:00 PM
Overtime: May be required occasionally; paid at the base hourly rate
Pay Rate: $32.00 – $35.00 per hour (based on experience)

About the Company

I Fixed is a growing IT solutions and electronics service provider based in Katikati, with an 
additional service presence in Waihi. The company provides a range of services including 
computer and mobile device repairs, IT support services, CCTV installation, and sales of 
electronic devices and accessories. With a fast-growing customer base, I Fixed is seeking a 
dedicated professional to coordinate customer service operations and support daily service 
activities.

About the Role

This role is responsible for coordinating customer service operations and supporting technical
service delivery. We are seeking a highly organized and customer-focused Service 
Coordinator (Client Services) to act as the key communication link between customers and 
our technical team, ensuring service requests are managed efficiently and customers receive 
timely support. The successful candidate will work closely with technicians, sales staff, and 
management to ensure smooth day-to-day service operations and excellent customer 
experience.

Key Responsibilities

 Respond promptly and professionally to customer enquiries via phone, email, and 
other communication channels. 
 Act as the primary communication link between customers and the technical team, 
ensuring customers receive accurate updates regarding repair jobs, service requests, 
and technical support. 
 Log and manage incoming service requests and repair jobs within the company 
system, ensuring all job details and customer information are recorded accurately. 
 Coordinate and schedule service jobs for technicians, ensuring efficient allocation of 
work based on job requirements and technician availability. 
 Monitor service jobs and maintain communication with customers regarding job 
progress and estimated completion times. 
 Prepare service quotations for customers based on technician assessments and 
company pricing guidelines. 
 Coordinate the logistics of dispatching technicians to attend on-site service tasks and 
installations across the service area. 
 Manage ordering and receiving of stock including service parts, accessories, and 
equipment required for technical work. 
 Maintain accurate records of customer service activities, job scheduling, stock 
movement, and customer interactions. 
 Assist in resolving customer enquiries or service issues in a professional and efficient 
manner. 
 Support general administrative tasks required for the smooth operation of the 
business. 

Minimum Requirements

•  At least 2 years of relevant work experience in customer service coordination, 
  operations support, or service administration, OR a relevant qualification (Level 4 or 
  above). 
   Strong customer service and client relationship management skills.
   Excellent communication and interpersonal abilities.
   Strong organizational and time management skills.
   Confidence working with digital systems and basic office software.
   Ability to work collaboratively within a small team environment.
•     Full NZ Driver Licence .

What We Offer

 Competitive hourly pay of $32-$35 per hour
 Stable full-time employment with guaranteed minimum 30 hours per week
 Opportunity to work in a growing, supportive team environment

How to Apply

Applicants must have the legal right to work in New Zealand. To apply, please send your CV 
and cover letter to: [email protected] 
Applications close :12/04/2026