Vontier is a global industrial technology company spun off from Fortive Corporation in 2020, headquartered in Raleigh, North Carolina, with significant operations in New Zealand through its subsidiaries Invenco and Teletrac Navman. Vontier operates in New Zealand as part of its broader strategy to unite productivity, automation, and multi-energy technologies. Join our passionate team and make a real impact! This is a full time role with mimnimum 35 hours/week
We are seeking a highly motivated and experienced Junior Deskside Support Technician in our team As a Junior Deskside Support Technician, you will be responsible for providing first-line technical support to end-users. This role involves troubleshooting hardware and software issues, setting up and configuring new hardware, and ensuring smooth operation of the organization's IT infrastructure. You will work closely with other IT team members to resolve technical problems and provide exceptional customer service. Key Responsibilities • Provide on-site and remote technical support to end-users. • Troubleshoot and resolve hardware, software, and network-related issues. • Install, configure, and maintain desktop and laptop computers, peripherals, and software. • Assist with the setup and deployment of new hardware and software. • Perform routine maintenance and updates on IT equipment. • Document and track issues using the organization's ticketing system. • Collaborate with other IT team members to identify and resolve recurring problems. • Maintain an inventory of IT equipment and supplies. What we are looking for Bachelor's degree in computer related subject or equivalent work experience or appropriate professional certifications. 3+ years of IT work experience, with at least 2 years of experience working within the ServiceNow ITSM platform. • Good Communication Skills, verbal and written • Strong Microsoft Office skills • Flexible and adaptable to the evolving nature of projects • Team player who enjoys working in a fast paced, pressurized, dynamic environment • Analytical person with a keenly developed appreciation of attention to detail • Be capable of working unsupervised whilst understanding the importance & interdependencies of the team • Able to take responsibility for workload • Service orientated Must-have competencies: Business Results Orientation: Deliver efficient service, anticipate needs, drive results. Communication: Explain technical issues clearly; listen actively. Creativity: Innovate and question assumptions. Learning Agility: Adapt quickly to change and ambiguity. Prioritisation: Plan, juggle tasks, meet deadlines. Process Orientation: Follow/improve processes efficiently. Relationship Management: Build trust with stakeholders. Teamwork: Coordinate, lead when needed, value contributions. What We Offer Competitive salary Flexible hours (min. 35/week) Professional development Collaborative culture in a fast-growing company.
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