About QUIT SMOKING SOLUTIONS LIMITED

QUIT SMOKING SOLUTIONS LIMITED is a New Zealand-based business specializing in electronic cigarette (vaping) products and smoking cessation solutions. We are committed to providing high-quality products, professional guidance, and responsible retail practices to support adult customers in transitioning away from traditional tobacco.

Our stores focus on customer education, compliance with New Zealand regulations, and delivering a safe and reliable retail experience.

Position Overview

We are seeking an experienced and proactive Retail Manager to oversee daily store operations, drive sales performance, and ensure compliance within a regulated retail environment.

This role involves planning, organizing, and controlling retail activities, managing staff, optimizing store performance, and delivering excellent customer service in line with industry standards.

Key Responsibilities

  • Manage product range, stock levels, and service standards across vaping products and accessories to keep the store running smoothly
  • Monitor stock availability and in-stock presentation to ensure key products are well-stocked and visually appealing
  • Set and adjust product pricing for products in line with market conditions, supplier costs, and sales performance
  • Manage stock ordering, product promotions, and price updates to maintain product availability and commercial competitiveness
  • Plan and run in-store promotions, product displays, and retail campaigns to drive customer engagement and sales
  • Oversee sales and customer interactions, ensuring accurate product guidance and responsible retail practices
  • Maintain stock records, sales reports, and daily transaction documentation, ensuring inventory and sales data are accurate and up to date
  • Set sales targets, manage store expenses, and control stock purchasing budgets to support store profitability
  • Lead and manage retail staff, including hiring, rostering, training, and performance management to drive team performance
  • Ensure the store operates in line with health and safety requirements, internal procedures, and regulated retail standards

Requirements

  • Hold a New Zealand Level 6 Diploma qualification in Business, Management and Marketing, or a related field
  • Or have at least three years of relevant work experience in retail operations, retail management, or a related field
  • Strong leadership and team management skills
  • Good understanding of retail operations, sales, and customer service practices
  • Ability to manage compliance requirements in a regulated environment
  • Strong communication and interpersonal skills
  • Ability to work in a fast-paced retail environment
  • Basic computer skills with POS systems, inventory systems, and Microsoft Office

 

Location: Auckland

Employment: Full-time, Permanent

Hours: 30-40 hours per week

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