Retail Store Manager

Job Requirements:

• At least 02 years of relevant work experience or a level 5 qualification in business.
• Minimum 30 hours guaranteed per week

Key tasks and responsibilities will include but not limited to:

• Plan and coordinate the overall operations of the store, ensuring smooth day-to-day functioning.
• Develop and implement sales strategies to meet store revenue and profitability targets.
• Cash handling and operating the cash register
• Deliver exceptional customer service and handle customer inquiries, feedback, or complaints professionally.
• Supervise, train, and motivate staff, fostering a positive and productive work environment.
• Conduct local advertising for the store, including running weekly specials. 
• Manage budgets, ensuring financial goals are achieved, and prepare financial reports as needed.
• Ensuring that staff conduct themselves according to the company standards and policy
• Always maintaining a clean and hygiene work environment at all times
• Communicate with customers to receive feedback and manage complaints.
• Implementation of store initiatives.
• Manage stock levels, including ordering, receiving, and inventory control to minimize wastage and maintain availability.
• Creating staff rosters and making sure that the store has the required number of staff for smooth and efficient running of the store at all times
• Perform administrative duties as required by the owner
• Manage the store’s product mix, ensuring a variety that aligns with customer demand and maximizes sales opportunities.
• Monitor Opening and closing the store on time as required
• Ensure compliance with health, safety, and regulatory requirements within the retail environment.

Skills & Attributes:

• Reliability and Professionalism
• Sales and Commercial Awareness
• Customer Service Excellence
• Compliance and Health & Safety Awareness
• Marketing and Promotion
• Problem-Solving Ability
• Attention to Detail
• Strong Communication Skills