Retail Bakery Manager

Sy Bakehouse & cafe Introduction:

Sy Bakehouse & cafe, established in August 2021, is a welcoming bakery café and lunch bar located in Katikati, Bay of Plenty. Renowned for our fresh, high-quality baked goods, hearty lunch options, and warm customer service, we are passionate about creating a cozy and inviting atmosphere. Our food is crafted with care and served with pride to both locals and visitors in the community.

We are currently seeking a motivated Retail Bakery Manager to lead and oversee our daily operations. The successful candidate will be responsible for managing day-to-day store activities, supervising and supporting staff, maintaining high standards of product quality and customer service, and ensuring an exceptional customer experience.

This role is ideal for a candidate with a strong management background and a solid understanding of retail operations, customer service excellence, and team leadership, particularly within a fast-paced and culturally diverse work environment.

 What we offer:

A Full-time permanent role - 30 minimum guaranteed work hour per week

The rate of pay or salary: $30.00 - $35.00 /hr. before tax，depending on skills and experience.

 Key Responsibilities:

• Oversee the day-to-day operations of the bakery, including production, sales, and inventory management.
• Recruit, supervise, train, and motivate bakery staff to ensure high performance, efficiency, and teamwork.
• Maintain consistent product quality and ensure all food meets required safety and quality standards.
• Manage financial operations, including budgeting, cost control, cash flow  monitoring, and reporting.
• Plan and implement marketing and promotional initiatives to drive sales and enhance customer engagement.
•  Ensure the bakery is maintained in a clean, safe, and welcoming condition for both customers and staff.
• Ensure full compliance with all food safety, hygiene, and workplace health and safety regulations.
• Handle customer enquiries, feedback, and complaints in a prompt and professional manner.
• Prepare and maintain accurate staff rosters in line with operational and business requirements.
•  Manage cash handling procedures, POS systems, and daily financial reconciliation.

 Requirements and skills:

• A Level 6 Diploma or higher qualification in Hospitality, Business, Management, or a related field.
• Previous experience in the retail industry and client communication is preferred but not essential.
• Strong budgeting and financial planning skills or experience is advantageous.
• Strong problem-solving, time management, and organizational abilities.
• Multilingual skills are an asset — proficiency in Cambodian is particularly desirable, as it supports effective communication with kitchen staff, but it is not mandatory.
• Proven ability to work efficiently in a fast-paced environment while managing multiple tasks and priorities.
•  High attention to detail, with a strong commitment to maintaining food quality and hygiene standards.
• Flexibility to work varied shifts, including early mornings, evenings, weekends, and public holidays as required.
•  Demonstrated leadership and staff management capabilities.
• Excellent customer service, interpersonal, and communication skills.

Only applicants who are seriously considering a long-term role in kitchen operations should apply

Applicants for this position should have NZ residency or the legal rights to work in NZ

If you meet our requirements, please forward your cover letter and CV.