Operations Manager

Key Responsibilities:

• Manage and supervise daily operations, including scheduling, staffing, and quality control.
• Oversee and coordinate cleaning staff to ensure timely and efficient service delivery.
• Develop and implement operational policies and procedures to improve efficiency and service quality.
• Handle client inquiries, complaints, and feedback to maintain high customer satisfaction.
• Monitor inventory and order cleaning supplies as needed.
• Mentor and support cleaning staff to enhance their skills and performance.
• Manage budgets, financial reporting, and invoicing.
• Develop and maintain strong relationships with clients and vendors.
• Provide quotation to potential clients and identify opportunities for business growth and improvement.
• Conduct regular inspections and quality check to ensure that the business meets compliance with health and safety standards.
• Adhering to safety protocols and company guidelines at all times.
• Collaborating with team members and supervisors to ensure efficient and effective cleaning processes.
• Carry out any other duties as requested by the Managing Director.
   

Qualification & Experience

• At least 3 year work experience as a Manager and a bachelor’s degree or higher qualification.
• Ability to work flexible hours, including weekends and public holidays if required.
• Strong attention to detail and a passion for maintaining cleanliness.
• Ability to work independently and as part of a team.
• Excellent time management skills to complete tasks within specified timeframes.
• Ability to maintain a professional demeanour when interacting with clients and colleagues.