Desai and Company Limited is seeking an experienced Store Manager to plan, organise, direct, control, and coordinate the operations of the retail establishment. The Store Manager will operate with full delegated authority and accountability for the commercial performance of the business, including profitability, budgeting, purchasing, pricing, marketing, staffing, and compliance.
The Store Manager will manage the retail store independently on behalf of the owner and will be responsible for determining product mix, setting prices, formulating purchasing and marketing policies, managing budgets, and controlling all operational activities of the business.
Key Duties and Responsibilities
Retail Business Planning and Control
• Plan, organise, direct, control, and coordinate all aspects of the retail store’s operations
• Develop and implement business plans, sales strategies, and operational objectives
• Take full responsibility for store sales performance, profitability, and cost control
• Monitor financial performance and implement corrective actions to achieve business targets
Product Mix, Purchasing, and Inventory Management
• Determine the product mix in line with customer demand, seasonal trends, and profitability
• Formulate and implement purchasing policies, including supplier selection and ordering strategies
• Purchase stock and manage supplier relationships to optimise cost and availability
• Determine appropriate stock levels and conduct regular stock reviews and stocktakes
Pricing and Profitability Management
• Set retail prices, margins, discounts, and promotional pricing strategies
• Review pricing regularly based on costs, competition, and market conditions
• Approve markdowns and clearance strategies to maximise profitability and stock turnover
Marketing and Promotional Strategy
• Formulate and implement marketing and promotional strategies to increase sales and customer traffic
• Plan and execute advertising, in-store promotions, and seasonal campaigns
• Evaluate marketing effectiveness and adjust strategies to maximise return on investment
Staffing and Human Resource Management
• Determine staffing requirements and structure for the retail operation
• Recruit, interview, select, hire, and induct store staff
• Train, supervise, evaluate, and manage staff performance
• Prepare and manage staff rosters and allocate duties to meet business needs
• Manage performance issues, disciplinary processes, and ongoing staff development
Customer Service and Service Standards
• Establish and enforce customer service standards across the store
• Ensure customers receive high quality goods and services
• Manage and resolve customer complaints and escalations
Financial Management and Record Keeping
• Prepare and manage store budgets, including stock, staffing, and operating expenses
• Monitor expenditure and control costs in line with budgeted targets
• Maintain and review financial records relating to sales, stock, and expenses
Compliance, Health and Safety
• Ensure compliance with occupational health and safety regulations and employment legislation
• Implement loss prevention, security, and risk management procedures
• Maintain a safe and compliant retail environment
Skills and Experience Required
• A minimum of two years of relevant retail management or supervisory experience
OR
• A Level 4 or higher qualification
• Either qualification or work experience is required
• Demonstrated ability to manage a retail business independently
• Strong commercial, leadership, and decision-making capability
Other Requirements
• Ability to pass a character check
• May be required to pass a drug and alcohol test
• Ability to work flexible hours, including weekends and public holidays
