Key Account Coordinator - HVAC

About the company:

Our client is a well-established leader in delivering high-performance infrastructure solutions across New Zealand, with a focus on keeping critical systems safe, reliable, and operational around the clock. They specialise in integrated services across HVAC, electrical, asset management, and power continuity systems, and pride themselves on quality, integrity, and building long-term client partnerships.

The role:

We’re seeking a highly organised Account Coordinator to join their dynamic team. This role sits at the heart of service delivery, supporting operational teams and acting as a central point of contact for key clients. You’ll ensure work requests are managed efficiently, commitments are met, and customers experience seamless service.

This is an ideal position for someone who enjoys juggling multiple priorities, thrives on coordination, and takes ownership of delivering excellent client outcomes.

Key Responsibilities

• Coordinate day-to-day activities for priority client accounts.

• Track and manage work requests from initiation to completion, ensuring service levels and deadlines are achieved.

• Liaise between operational, project, and account management teams to guarantee smooth workflow.

• Maintain accurate records and reporting in job or asset management systems.

• Prepare updates and reports for internal teams and clients.

• Identify opportunities to improve processes and enhance client satisfaction.

• Escalate issues where needed and support timely resolution.

• Build and maintain strong relationships with clients and internal stakeholders.

About you:

• At least 3 years’ experience in customer service, account coordination, or facilities/operations support.

• Strong organisational and time management skills, with the ability to handle competing priorities.

• Excellent communication and interpersonal skills.

• Experience with job management or asset management systems (e.g., simPRO, Maximo) is advantageous.

• Proficient in Microsoft Office and comfortable with general computer systems.

• Strong problem-solving skills, high attention to detail, and proactive approach.

• Ability to thrive in a fast-paced, evolving work environment.

• Full NZ driver’s licence and valid New Zealand work rights.

This is a highly visible role where your work directly contributes to business success. If you’re motivated by making an impact and enjoy coordinating across teams to deliver exceptional client service, this is the role for you.

Press APPY NOW, call 096005153 or email [email protected]

Please note we will only be contacting those who we shortlist and that will be within 5 working days from receipt of your expression of interest