Multi-site Manager

Key Responsibilities

Site Operations Management
 Oversee daily cleaning and maintenance operations across multiple client sites.
 Coordinate work schedules, task allocations, and site assignments for subcontractors and cleaning teams.
 Ensure all services are delivered in line with agreed service levels and client expectations.
 Conduct regular site inspections to assess quality, performance, and compliance.
 Identify and resolve on-site operational issues promptly and effectively.
 Ensure all teams follow site-specific instructions, safety procedures, and cleaning protocols.

Subcontractor Coordination & Workforce Supervision
 Allocate subcontractors to sites based on service requirements and skill sets.
 Monitor subcontractor performance and ensure compliance with company standards.
 Provide guidance, training, and ongoing support to subcontractors and cleaning staff.
 Ensure subcontractors maintain valid certifications, insurance, and compliance documentation.

Client Interaction
 Act as the primary point of contact for clients regarding day-to-day site operations.
 Conduct routine client meetings, site walk-throughs, and service reviews.
 Address client concerns, special requests, and service adjustments in a timely manner.
 Escalate commercial or contractual issues to the Director as required.
 Maintain proactive and professional communication with clients at all sites.

Health, Safety & Compliance
 Ensure compliance with New Zealand workplace health and safety legislation across all sites.
 Enforce correct use of PPE, equipment, chemicals, and approved cleaning procedures.
 Identify and report hazards, incidents, and near-misses, ensuring corrective actions are implemented.
 Maintain accurate health and safety compliance records for all sites.

Quality Control & Continuous Improvement
 Ensure consistent, high-quality service delivery across all locations.
 Implement quality control checks, audits, and performance monitoring systems.
 Identify recurring operational issues and work with management to improve processes.
 Introduce efficiencies to enhance productivity and reduce downtime.

Operational Management and Coordination
 Provide regular operational updates and reports to the Director.
 Coordinate with the Director on major site issues, escalations, and strategic initiatives.
 Support business growth by ensuring operational readiness for new clients and sites.

Skills and Experience Required
 NZQF Level 4 or higher qualification in any field, or at least 2 years of relevant cleaning industry experience.
 Experience working independently and managing multiple sites.
 Strong communication and coordination skills.
 Practical knowledge of cleaning industry standards, equipment, and service delivery expectations.
 Willingness to undertake internal supervisory and operational management training.

Additional Requirements
 Clean Full New Zealand Driver Licence.
 Willingness to undergo drug and alcohol testing as required.
 Availability for on-call work, including weekends or after-hours when required.

Personal Attributes
 Highly organised with strong attention to detail.
 Proactive, reliable, and solution-focused.
 Able to manage pressure and prioritise tasks across multiple locations.