Position Overview

The System Support Officer is responsible for providing technical support, maintaining IT systems and infrastructure, and ensuring the reliable and secure operation of organisational technology. The role supports users across the business, resolves technical issues, and contributes to system improvements and operational efficiency.

Key Responsibilities

• providing first- and second-level technical support for hardware, software, systems and network-related issues

• installing, configuring and maintaining desktops, laptops, mobile devices, printers and other IT equipment

• monitoring system performance and availability, and taking proactive steps to prevent downtime or disruptions

• troubleshooting and resolving system faults, escalating complex issues where required

• administering user accounts, permissions and access controls in line with organisational policies

• supporting and maintaining business applications, databases and cloud-based systems

• assisting with system upgrades, patches, backups and disaster recovery processes

• maintaining accurate records of incidents, service requests, system configurations and asset registers

• liaising with external vendors and service providers to support system maintenance and issue resolution

• assisting in the implementation of IT policies, procedures and security controls to protect organisational data

 

Preferred Background:

 3 years relevant experience or a relevant level 7 bachelor’s level degree.

 What’s on offer?

This role offers FTE equivalent remuneration of $33 - $38 per hour for a minimum of 30 hours per week. The position is in Auckland and does NOT offer work from home.

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