Client Services Manager

Jas & Jag Horticulture is looking for a Client Services Manager for their busy company. This is a full-time permanent position and will consist of handling the full office operations of our company.

To be considered for this position you’ll have at least a qualification in relevant studies at Diploma level or higher or sufficient experience to complete the tasks in this position (at least 3 years). 

Key Tasks & Responsibilities

·         Handling all communication with current clients

·         Obtaining new clients/work

o   Negotiating new contract deals, including associated scope of work, budgets, financing, staffing levels, and supplies required.

o   Collaborating with other managers/directors to ensure the client's requirements are fulfilled.

·         Developing & reviewing policies and procedures concerning client relationships as well as the services being provided to the client.

·         Providing direction to other team members to enable the agreed services are undertaken promptly.

·         Problem solving any issues with other team members/clients as they arise to ensure all parties are satisfied, working together for the best outcomes.

·         Completing follow-up services/feedback from clients as to their satisfaction with performance, budget and making any modifications/improvements as required.

Key Attributes

·         The desire to grow your knowledge and skills in the management field.  

·         A strong Customer Service and Management focus. The ability to adapt, be flexible and learn quickly.     

·         Excellent interpersonal and communication skills.

      Enthusiastic about customer service, excellent, and the contribution you can make to the business.

      The ability to work independently and without supervision. You will need to be good at negotiations.

     The ability to use a computer and basic programs like Microsoft Word and Excel is also beneficial. 

We are looking at a minimum of 40 hours per week for this role. 

Pay Rate: $30.00 - $34.00 per hour

Hours of work: Monday – Friday 9:00am – 6.00pm (flexible within these core hours)

Applicants for this position should have NZ residency or a valid NZ work visa.