Manager

Join our growing team in Hamilton as a Manager. We are currently seeking a motivated, reliable individual for this full-time position, with a minimum commitment of 30 hours per week.

As a Manager for our Indoor Playground and Café, your daily responsibilities will encompass a wide range of operational, customer service, and staff management duties. 

Your responsibilities may include:

• Planning, organising, directing, controlling, and coordinating the daily operations of the indoor playground and café facility 

• Managing customer service standards to ensure a safe, welcoming, and family-friendly environment 

• Supervising and coordinating staff, including café staff, party hosts, cleaners, and playground attendants 

• Recruiting, training, rostering, and monitoring employee performance 

• Ensuring compliance with health and safety regulations, food hygiene requirements, and child safety procedures 

• Monitoring the condition, cleanliness, and maintenance of playground equipment, seating areas, and café facilities 

• Managing bookings for birthday parties, private events, and group activities 

• Handling customer enquiries, complaints, and service issues to maintain customer satisfaction 

• Monitoring sales performance, budgets, expenses, and operational costs 

• Managing stock control and ordering supplies for café products, cleaning materials, and operational equipment 

• Developing promotional activities, local marketing campaigns, and customer engagement initiatives 

• Liaising with suppliers, contractors, and service providers for maintenance and operational support 

• Ensuring compliance with company policies, licensing requirements, and business procedures 

• Planning and implementing procedures to improve operational efficiency and customer experience 

• Undertaking any other management duties as reasonably required 

To succeed in this role, the successful applicant should possess the following:

• A bachelor’s degree in business/commerce, OR at least 5 years’ relevant management experience in a similar business 

• Strong leadership and staff supervision skills 

• Strong organisational skills and the ability to manage multiple operational priorities efficiently 

• Ability to work both independently and collaboratively as part of a professional team 

• Excellent communication and interpersonal skills 

• Competency in computer systems, including booking systems, POS systems, email, and Microsoft Office applications 

• Demonstrated reliability, attention to detail, and a strong sense of responsibility 

• Ability to handle urgent matters promptly and professionally 

• Demonstrated honesty, trustworthiness, and professional presentation 

• Adherence to workplace health and safety policies 

• Maintaining a drug and alcohol-free status 

To submit your application, click Apply Now!!!