Fraud & Financial Crime Risk Officer

Reporting to the Fraud & Risk Manager – ANZ, you will work in a fast‑paced, technically complex payments environment, applying strong analytical and investigative skills to protect the organisation, ensure regulatory compliance, and strengthen internal control frameworks.

This role offers the opportunity to work closely with senior stakeholders, banking partners, card schemes, legal advisers, and internal business teams, contributing directly to fraud risk management and continuous improvement initiatives.

Key responsibilities

• Detect, analyse, and investigate suspicious transactions and fraud incidents using high‑volume transactional data
• Identify fraud typologies, emerging risks, and control weaknesses through detailed analysis of customer behaviour, transaction patterns, geolocation data, and exception reporting
• Manage end‑to‑end fraud investigations, including case intake, triage, evidence collection, analysis, decision‑making, and resolution
• Prepare clear investigation reports and present findings, trends, and control assessments to senior management
• Liaise with banking partners, card schemes (e.g. Visa and Mastercard), legal and privacy advisers, and other external stakeholders as required
• Review dispute and chargeback processes to ensure decisions are appropriately evidenced and aligned with scheme rules
• Identify and escalate suspicious activity in line with internal frameworks and legal requirements, including STR considerations
• Support AML/CFT obligations through Customer Due Diligence (CDD), onboarding assessments, and contribution to AML/CFT policies and documentation
• Develop and maintain fraud monitoring, reporting, and control testing frameworks
• Participate in risk assessments, process reviews, and control improvement initiatives
• Maintain accurate and audit‑ready investigation and case management records

Skills & experience

• 3–4 years’ experience in a fraud, payments, fintech, or financial services environment
• Experience analysing high‑volume transactional data and managing fraud or financial crime investigations
• Understanding of fraud methodologies, risk concepts, and financial controls
• Exposure to cardholder disputes and chargebacks
• Strong analytical and problem‑solving skills with excellent attention to detail
• Ability to communicate effectively with stakeholders at all levels, including senior management
• Confidence to challenge existing processes and contribute to continuous improvement
• Ability to provide training, guidance, and fraud awareness support to the wider business

A tertiary qualification in fraud, finance, or a related discipline is preferred but not essential.

What we offer

• Permanent, full‑time employment (40 hours per week)
• Staff purchase discounts across the epay product range
• Ongoing technical and professional development training
• Annual incentive bonus linked to company performance
• A collaborative, technically advanced payments environment with opportunities to make a real impact

How to apply

If you are passionate about fraud prevention, financial crime risk, and protecting customers and businesses in a complex payments environment, we would love to hear from you.