ERT Manager

We are looking for an energetic ERT Manager someone who is motived and committed to assist with our business here in Timaru. We guarantee minimum of 30 hours per week with the pay rate between $30p/h - $35p/h, it is a permanent role. You will be working as per roster hence flexibility is important in this role

Key Responsibilities:

·         Track daily, weekly. and monthly sales performance and prepare financial reports

·         Ensure that the premises are always kept neat and presentable

·         Attend phone calls and resolve customer queries

·         Manage shop and staff on shift

·         Hire and train staff, prepare rosters, and manage staff performance

·         Determining software and hardware requirements to provide solutions to problems

·         Assessing damage and cost of repairs 

·         Ordering replacement parts as required 

·         Chip level Laptop and Mobile PCB Board repair

·         Timely and Efficient repairs of Mobile phones  and electronic devices 

·         Test the parts to ensure they work properly and use diagnostic tools to assess computer systems

·         Analyze information and recommend appropriate hardware to users.

·         Service on site and in store  upgrade and maintain

·         Downloading and installing appropriate software operating systems anti-virus and drivers 

·         Products associated paperwork and documentation 

·         Attend and assist the company's’ customers with their computer support needs in a timely and professional manner

·         To build a strong relationship between the company its customer and staff and to build overall goodwill

·         Assist customers to choose products providing information on quality characteristics of products warranties and maintenance.

Maintain an up to date and comprehensive knowledge of products available for sale and ensure that customers have a wide selection to choose from.

Ensure when new stock arrives that it is of correct model design and quantity.

·         Manage stock inventory to ensure that sufficient products are available and place orders with suppliers when necessary.

·         Troubleshooting and performing diagnostics to repair mobile phones and computers.

·         Deal with store level enquiries and complaints and monitor customer service.

·         Check that all the products you sell are well displayed.

·         Ensure that promotional plans are properly communicated to customers in the aim of soft selling.

·         Suggest methods for improving the client base and expanding the business.

·         Maintaining health and safety standards and procedures.

A successful applicant will:
- Work well in a team

- Be physically fit and willing to work hard
- Must be able to work on flexible Roster
- Must have level 4 or above qualification in electronics, computer or any technical industry or at least one year experience in similar repair industry. 
- Demonstrate good communication skills

-Have a good eye for detail and the ability to solve problems practically and effectively

Number of Vacancies: 1

Primary work location: Timaru

Employment Type: Full-Time Permanent

Minimum 30 hours per week as per roster

Pay rate: $30.00 - $35.00 p/h 

If you are interested in this role, please apply with your detailed CV and cover letter.