Product Specialists Extremities & Trauma

Arthrex, Inc. is a global medical device company and a leader in new product development and medical education. We are a privately held company that strives to accomplish our corporate mission of Helping Surgeons Treat Their Patients Better™

Benefits & Highlights:

• Commensurate with skills and experience.
• Additional benefits include a complementary car allowance, fuel reimbursement, and performance-based commissions. When combined with the base salary
• Open to any seniority level of sales rep and the required salary to match
• Health and Income Insurance Provided
• Two days volunteer leave to allow you to give back to the community
• Excellent leadership, mentoring support with ongoing training & development
• Future career progression opportunities as a result of exceptional 20% YoY business growth
• Represent market leading products which are in high demand. Portfolio is very broad and could include sports medicine products, Distal Extremities & Trauma. Multiple options are available depending on your preferred area
• Territory: Auckland, New Zealand
• Employment type: Full time (38 hours/per week, Monday to Friday), Permanent role 

We are looking for TWO Product Specialists Extremities & Trauma to join our company. This role will suit an experienced medical device/orthopaedic sales representative seeking to join a market leading brand in Orthopaedics. We are open to any seniority level of rep and the commensurate salary. Alternatively, you may be a podiatrist, physiotherapist or other allied healthcare professional looking to make a change in your career for a more junior role. Experience with hand/extremities/trauma surgical products would be highly advantageous.

About the Role

The Product Specialist Extremities & Trauma role contributes to executing Arthrex’s commercial strategy by driving sales performance, expanding the existing customer base and delivering exceptional clinical case support on Arthrex’s Extremities & Trauma product portfolio (including Biologics within this portfolio, Extremities & Trauma henceforth includes a biologics component). This role is responsible for achieving sales targets through effective territory planning, strategic account development and proactively identifying growth opportunities.

With a key focus on customer and clinical excellence, you will work provide a range of technical and clinical support activities to surgeons and medical professionals within the public and private hospital operating theatre setting to ensure optimal patient and clinical outcomes.

Reporting to a local Regional Sales Manager, your day to day will incorporate a range of activities which include:

Essential Duties and Responsibilities:

1. Territory and Account Management

• Develop and execute a territory sales plan, aligning with regional and national strategy, to achieve targets and track/monitor sales performance against targets on a monthly/quarterly/annual basis.
• Ensure successful product launches in territory by mapping out leads and actively converting them.
• Foster and maintain strong, long-term relationships with surgeons, nurses, procurement teams and C-Suite level members through consistent engagement and solution-driven dialogue. Drive expansion of customer relationships with external stakeholders, building and promoting a strong Arthrex brand.
• Continually monitor account performance and customer feedback to proactively identify and mitigate potential risks to customer retention and satisfaction.

• Create strong working relationships with colleagues in servicing customers' needs (e.g., Sales, Marketing, Operations, etc.) to manage product logistics and availability to drive positive customer experience.
• Support and contribute to strategic account development by identifying growth opportunities and sharing field insights with the RSM.

• Oversee the performance of key accounts within the sales territory and driving growth opportunities.
• Proactively identify gaps in assigned territory and provide solutions including organising co-travel opportunities with internal stakeholders.
• Ensure optimal product availability through active stock control and maintenance, collaborating with internal teams and liaising with hospital accounts to ensure the accuracy of consignment stock.

2. Commercial Strategy and Execution

• Achieve agreed annual sales targets by managing existing customers and converting prospective ones.
• Actively contribute to strategic territory planning by gathering and analysing customer insights, competitor activity and field experience.
• Proactively identify and follow through on new business opportunities—including emerging surgeons, underpenetrated accounts, and new product trials.
• Play an active role in the execution of tenders by supporting documentation preparation, coordinating with stakeholders, and ensuring timelines are met.
• Travel locally and internationally with customers to attend and represent Arthrex at conferences, events and trainings as needed.
• Provide clinical case support to territories within state as directed by RSM.

3. Clinical and Product Expertise

• Have advanced knowledge across the Arthrex portfolio and be able to communicate how our solutions address with customers’ needs.
• Maintain ongoing learning of Arthrex portfolio and attend training and events on products,  which may include travel locally and internationally.
• Provide in-theatre clinical support and training to healthcare professionals (theatre nurses, NUMs, etc) and proactively identify training needs across assigned territory and create plan of action to close gaps. 

4. Performance Tracking and Reporting

• Leverage data analytics to manage sales territory, identify growth opportunities, optimise customer engagement and drive achievement of sales targets.
• Monitor and report on progress of accounts on a monthly, quarterly, annual or as requested basis.
• Preparing and presenting business plans/reports when needed.

5.   Development and Compliance

• Take ownership of personal training plan, which will include product and sales training, as well as personal development objectives.
• Timely completion of all required training, including in-person, online, and practical.  
• Serve as an Arthrex brand ambassador, consistently upholding the company's values in all professional activities.
• Adhering to company policy and compliance guidelines at all times.

About the Requirements

• Have a relevant level 7 bachlor degree qualification or higher in Healthcare, Life Sciences or Business, or equivalent qualification, OR
• Have at least 2 years relevant experience in the same industry/field, i.e. Successful sales track record in Trauma, Sports Medicine, Orthopaedic or similar, or experienced Scrub Nurses, Physiotherapists, Chiropractors, Osteopaths, Exercise Physiologists, Podiatrists or Paramedics looking to make a transition into sales.
• Strong team orientation, and a long term, relationship based sales approach
• Ability to think strategically and constructively challenge customers
• Excellent communication, time management and prioritisation skills

About Arthrex

Arthrex is a global medical device company and leader in new product development and medical education in Orthopaedics. With a corporate mission of Helping Surgeons Treat Their Patients Better™, Arthrex has pioneered the field of arthroscopy and develops more than 1,000 innovative products and procedures each year. We are a privately held company with a family business culture committed to delivering uncompromising quality to the health care professionals who use our products, and ultimately, the millions of patients whose lives we impact.

Arthrex Australia is proud to be Great Place to Work® Certified™ based on feedback from our dedicated and growing team. We are renowned in our industry for our positive culture, integrity, leadership, and inclusivity.