Retail Manager

Key responsibilites and duties

Strategic & Business Management

•       Planning, organising, directing, and controlling all aspects of day-to-day retail food service operations

•       Developing and implementing business strategies and operational plans to drive revenue growth and profitability

•       Analysing sales figures, customer data, and market trends to identify opportunities and inform strategic decisions

•       Setting and monitoring Key Performance Indicators (KPIs) for the restaurant and reporting performance to senior leadership

•       Managing the store's P&L, preparing budgets, forecasting revenue, and controlling expenditure to meet financial targets

People Leadership & Human Resources

•       Recruiting, selecting, inducting, and onboarding all restaurant staff across all levels

•       Leading, coaching, and developing team members to build a high-performing, engaged workforce

•       Managing employee relations matters including performance management, disciplinary processes, and conflict resolution

•       Designing and overseeing staff rosters, leave management, and workforce planning to ensure appropriate coverage at all times

•       Conducting regular performance reviews and identifying training and development needs across the team

•       Fostering a positive workplace culture aligned with Burger Wisconsin's brand values and people strategy

Customer Experience & Brand Standards

•       Maintaining Burger Wisconsin's brand standards and ensuring consistent delivery of an exceptional customer experience

•       Monitoring and responding to customer feedback, complaints, and reviews; implementing service improvement initiatives

•       Collaborating with marketing teams on local area marketing activities and promotional campaigns

•       Ensuring front-of-house and back-of-house operations consistently meet brand, quality, and presentation standards

Compliance, Health & Safety

•       Ensuring full compliance with New Zealand employment law, food safety regulations, and the Health and Safety act.

•       Holding and maintaining all required food safety certifications and ensuring the team meets hygiene and food handling standards

•       Conducting regular health and safety audits, hazard identification, and risk assessments

•       Maintaining accurate records for regulatory compliance, audits, and reporting purposes

Procurement & Inventory Management

•       Overseeing procurement of food, beverage, packaging, and operational supplies in accordance with company standards

•       Managing supplier relationships and negotiating terms to optimise cost and quality outcomes

•       Implementing and monitoring stock control systems to minimise wastage and ensure adequate supply

•       Conducting or overseeing regular stock takes and reconciling inventory discrepancies

Facilities & Equipment

•       Overseeing the maintenance and cleanliness of the premises, kitchen equipment, and front-of-house areas

•       Coordinating with maintenance contractors and head office for repairs, upgrades, and equipment servicing

•       Ensuring all equipment is operated safely and maintained in accordance with manufacturer and company guidelines

Essential

•       A minimum of 2 years relevant work experience or a relevant qualification

•    Financial acumen with experience managing budgets, cost controls, and revenue reporting preferred.

Salary range of $32.00- $38.00 per hour, depending upon experience. The role requires the candidate to work evening shifts, weekends and public holiday

If you meet the requirements, please email your CV to Jaydeep.