Job Description:
We are on the lookout for an energetic ICT Support Technician to join our business.

What We Offer:

·         Guaranteed minimum of 30 hours per week it’s a Full-time permanent Role

·         Hourly pay rate between $28 and $35, depending on experience and performance

·         Flexible work hours based on a rotating roster – evening and weekend availability is essential

Key Responsibilities:

·         Install or configure software and driver on devices.

·        Store setup , display setup , product procuring , opening and closing store daily tasks

·        Promotional planning and its implementation to increase sales volume

·         Set up, test, and repair electronic devices (e.g., audio/visual equipment, laptops,
smartphones, tablets) to ensure proper functionality and resolve issues.

·         Repair and troubleshoot various devices, including laptops, computers,

·         MacBooks, smartphones, iPads, and tablets, by resolving faults, adjusting,
repairing, and replacing worn or defective parts and wiring, while maintaining machines, equipment, and instruments.

·         Attentive at the front desk to make new tickets and assist in sales support.

·         Provide excellent customer service to customers physically as well as over phone
support.

·         Resolve customer issues and concerns in a timely and efficient manner.

·         Continuously improve your knowledge of our products and services.

·         Ability to multitask and manage multiple customer interactions simultaneously

·         Willingness to learn and apply technical knowledge when it comes to motherboard and charging ports, disengaging the batteries from the devices safely 

·    Back glass removal and applications with iPhone and other devices.

To be successful you will need to:

·         Have at least two-year solid relevant experience, or

·         Have a relevant NZQF level 4 or an equivalent qualification or higher,

·         Be a great team player, be able to follow instructions

·      Must be reliable and available to work weekends and public holidays as required by the business.

·         Be physically fit and willingness to work hard

·         Good eye for details and an ability to solve problems practically and effectively

·         Have "can-do" attitude

·         Applicants for this position should have NZ residence or a valid NZ work visa.

·         Please tell us your visa status when applying for this role.

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