The Company:
Our client is a well-recognised, 100% Kiwi-owned leader within the waste management and recycling industry, with a proud history of delivering exceptional service solutions to businesses throughout New Zealand. Their operations span essential waste collection services, landfilling, and extensive recycling operations that support a broad range of commercial and industrial customers nationwide.

With more than 600 employees and 15 branches across the country, they have built a strong reputation for service excellence, sustainability, innovation, and long-term customer partnerships. They are also known for their customer-first approach and team-focused culture, where people are genuinely valued as their greatest asset.

As the business continues to grow, they are now seeking to appoint an experienced Key Account Manager to take ownership of a portfolio of their largest and most strategically important customers, ensuring strong relationships, outstanding service delivery, and continued commercial growth.


The Opportunity:
This is a relationship-focused commercial role, where you will act as the key point of contact for a portfolio of major customers, ensuring exceptional service delivery, identifying growth opportunities, and strengthening long-term partnerships.

This is not just an account maintenance role. They are looking for someone commercially minded who can build trusted relationships, identify additional revenue growth opportunities, improve account performance, and proactively manage customer retention within a competitive market.

We are looking for someone who will not just nurture the client portfolio, but who will focus on growth, constantly looking for ways to improve revenue and increase “share of wallet” within these accounts.

The role will suit someone who enjoys being out in front of customers, solving problems, adding value, and becoming a genuine strategic partner to key clients.


The Role:

  • Manage and grow a portfolio of key national accounts across recycling and waste management services

  • Build strong, long-term relationships across multiple stakeholder levels

  • Identify opportunities to expand services and drive account growth strategies to maximise revenue

  • Lead pricing discussions, contract negotiations, and commercial agreements

  • Respond to RFP requirements and prepare proposals that align with customer requirements and company capabilities.

  • Work closely with operations teams and regional Account Managers across New Zealand, to ensure smooth service delivery and prompt issue resolution.

  • Work to drive customer loyalty, while proactively identifying and mitigating customer retention risks

  •  Increase client satisfaction, ensure customer requirements are met and ultimately add value to their business.

  • Manage reporting requirements across key accounts

  • Maintain accurate CRM records, pipeline reporting, and sales forecasting.

About You:

  • Proven experience in Key Account Management, preferably within the waste management, recycling, or related sectors

  • Confidence managing national accounts and engaging head-office stakeholders, from boardroom executives through to procurement teams.

  • Proven experience identifying business growth opportunities, with a strategic sales focus. 

  • Demonstrated high-level relationship management skills, ensuring proactive, resolution-oriented customer contact.

  • Ability to identify growth opportunities and pitch solutions that support business objectives.

  • Strong understanding of the relationship between sales and operations and ability to balance customer needs with practical solutions.

  • Strong financial acumen and negotiation skills

  • Strong Excel capability and strong working knowledge of CRM systems and reporting tools.
     

Why this role?

  •  Join a respected Kiwi-owned company with strong values and a people-first culture

  • Be part of a business that delivers seamless, end-to-end, value-added service solutions

  • Manage some of the company’s largest and most strategic customer accounts

  • 6 figure base + bonuses + commissions + company vehicle with full personal use.

How to Apply:
If you are a self-starter, with the drive to succeed, please apply by clicking APPLY NOW or to Lisa Baggaley, Director of Kings Recruitment, 09 ••• •155, or by sending your CV to lis•@kingsrecruitment.co.nz.


Please note that only those short listed will be contacted and this will happen within two weeks of your application.

 You must be legally able to work in New Zealand to be considered for this opportunity.

 

Employer Request: “We prefer a video profile with your application - it helps us get to know you better and may increase your chances of being shortlisted.”

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