About Us
MS Financial Service Limited is a progressive and dynamic financial services and insurance brokerage firm based in Auckland, New Zealand. We specialize in providing comprehensive insurance solutions to local communities and commercial clients. As part of our commitment to driving digital transformation, enhancing operational efficiency, and ensuring robust regulatory compliance, we are seeking a highly analytical and structured Business Improvement Manager to join our growing team.

Position Overview
Job Title: Business Improvement Manager
Location: Auckland, New Zealand
Position Type: Full-time, Permanent
Work Hours: 40 hours per week
Remuneration: $75,000-$85,000

 

Position Purpose
As the Business Improvement Manager, you will hold a specialized operational and analytical role within our organization.

Key Responsibilities & Duties

Workflow Diagnostics: Reviewing end-to-end insurance administrative workflows to identify operational inefficiencies, bottlenecks, and cost-drivers.

BPO & Systems Redesign: Planning the transition of back-office tasks into a secure, cross-border virtualized service model (using VMware) to establish encrypted connectivity with global carrier portals and achieve a significant reduction in operating costs.

SOP & KPI Implementation: Authoring and maintaining Standard Operating Procedures (SOPs) and deploying KPI tracking frameworks to support the deployment of new commercial insurance lines (including Truck, HOA, and P&C).

Compliance Integration & Training: Cooperating with external compliance consultants to embed Financial Markets Authority (FMA) conduct expectations directly into internal workflows, and conducting training workshops to upskill frontline Financial Advisers.

 

Skills, Qualifications & Experience Required
To be considered for this role, applicants must meet the following criteria:

  • Minimum 3 years experience in relevant field, including but not limited to: insurance brokerage, business process improvement, BPO workflow design.
  • Familiarity with financial/insurance compliance frameworks is preferred.

 

Application Closing Date: 23 June 2026

Applicants must have the legal right to work in New Zealand, or be eligible to apply for an Accredited Employer Work Visa (AEWV).

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