KEY ACCOUNT MANAGER

Based at the Auckland Head Office, you will be responsible for developing and maintaining strategic relationships with key clients, driving revenue growth and profitability, and ensuring the consistent delivery of exceptional service.

This role is supported by a team of regional Account Managers who assist with the day-to-day management of customer accounts. While they provide operational support, you will own the senior client relationships, lead contract negotiations, deliver against agreed KPIs, oversee reporting and analysis, and ensure all compliance and contractual obligations are met.

Your ability to engage and influence senior stakeholders will be critical, as you work consultatively with procurement teams, operational leaders, and C-suite executives. Through these relationships, you will position the business for continued growth, constantly looking at ways to improve revenue and increase "share of wallet'.

The Role:

• Manage and grow a portfolio of key national accounts

• Build strong, long-term relationships across multiple stakeholder levels

• Identify opportunities to expand services and drive account growth strategies to maximise revenue

• Lead pricing discussions, contract negotiations, and commercial agreements

• Respond to RFP requirements and prepare proposals that align with customer requirements and company capabilities.

• Work closely with operations teams and regional Account Managers across New Zealand, to ensure smooth service delivery and prompt issue resolution.

• Work to drive customer loyalty, while proactively identifying and mitigating customer retention risks

• Increase client satisfaction, ensure customer requirements are met and ultimately add value to their business.

• Manage reporting requirements across key accounts

• Maintain accurate CRM records, pipeline reporting, and sales forecasting.

About You:

• Proven experience and confidence managing national accounts and engaging head-office stakeholders, from boardroom executives through to procurement teams.

• Proven experience identifying business growth opportunities, with a strategic sales focus. 

• Demonstrated high-level relationship management skills, ensuring proactive, resolution-oriented customer contact.

• Ability to identify growth opportunities and pitch solutions that support business objectives.

• Strong understanding of the relationship between sales and operations and ability to balance customer needs with practical solutions.

• Strong financial acumen and negotiation skills

• Strong Excel capability and strong working knowledge of CRM systems and reporting tools.
   

Why this role?

• Join a respected Kiwi-owned company with strong values and a people-first culture

• Be part of a business that delivers seamless, end-to-end, value-added service solutions

• 6 figure base + bonuses + commissions + company vehicle with full personal use.

How to Apply:
If you are a self-starter, with the drive to succeed, press APPLY NOW or contact Lisa Baggaley, Director – Kings Recruitment - Contact Details are in the header. Contact for a confidential chat.

Please note that only those short listed will be contacted and this will happen within two weeks of your application.

You must be legally able to work in New Zealand to be considered for this opportunity.