Operations & Marketing Manager

Operations & Marketing Manager

At DM Global Limited, we owe our success to the seamless integration of our warehouse logistics and our digital growth strategies. To help maintain and scale this standard at our Hamilton facility, we are seeking an experienced Operations & Marketing Manager to oversee daily activities and drive commercial growth.

The ideal candidate will have a sharp business mind and proven success in coordinating warehouse floor workflows, tracking product distribution, and executing promotional strategies for maximum profitability. This person will be highly skilled in inventory management, retail compliance, and digital multi-channel marketing to develop a trusted local brand and maintain exceptional customer engagement.

Objectives of this Role

• Maintain constant communication with vendors, local suppliers, and freight handlers to ensure proper supply chain operations at the warehouse facility.
• Develop, implement, and maintain strict stocktake and quality assurance protocols to minimise inventory variance.
• Increase the efficiency of existing distribution procedures to enhance the company’s internal capacity and meet target delivery frameworks.
• Ensure that both offline and online operational activities remain on time and strictly within budgeted cost-of-sales limits.
• Track sales and digital transaction trends to adjust front-end merchandising configurations and promotional placements.
• Oversee local business development pipelines to secure bulk-ordering trade accounts with nearby businesses and community groups.

Responsibilities

• Lead, motivate, and support front-line team members within a busy retail warehouse environment, including shift allocation, performance training, and customer issue resolution.
• Manage data collection and stock tracking via inventory software to achieve turnover targets, reduce operational waste, and deliver an excellent customer service experience.
• Partner with upper management to execute the store's 12-month marketing blueprint across social media networks and localized physical print distributions.
• Oversee materials, incoming freight documentation, and warehouse inventory placement security.
• Conduct budget reviews relating to marketing return on investment (ROI) and report expenditure plans directly to upper management.

Required Skills and Qualifications

• Minimum Two years of experience with proven success in an operations management role or a minimum bachelor’s degree (or equivalent) in operations management, business administration, or any field.
• Strong skills in inventory control tracking, stock rotation planning, and supply chain coordination.
• Excellent ability to delegate shift responsibilities while maintaining organizational control of facility floor compliance and customer service benchmarks.
• Functional understanding of digital ad targeting, promotional content creation, and basic storefront optimization systems.

Preferred Skills and Qualifications

• Working knowledge of modern e-commerce platform backends (such as Shopify management tools) and barcode-linked Point of Sale (POS) inventory software.
• Strong IT and data literacy skills, including spreadsheet reporting and managing digital customer databases.
• Multiple years of experience handling supplier communications and product procurement negotiation.
• Ability to communicate effectively across diverse cultural demographics to optimize community outreach.

Employment Details & Remuneration

• Location: Hamilton
• Hours: Full-time, Permanent. Minimum of 40 guaranteed hours per week (will include rostered weekend and evening shifts).
• Wage Rate: NZD $30 – $35 per hour (dependent on experience).

We offer a competitive salary along with ongoing training and professional development opportunities.

To apply, please submit your CV and a cover letter outlining your relevant experience, operational qualifications, and a statement on how you would be the perfect fit for this role.To be eligible for this role, you must have the right to work in New Zealand, such as a residency visa or a valid work visa.