Training and Development Manager

ROLE PURPOSE

The Training and Development Manager will lead the design, delivery and continuous improvement of the employer's training and workforce capability systems. This is a business-wide role that will ensure that new and existing employees are properly inducted, trained, assessed, and supported to meet Pizza Hut operating standards, food safety requirements, customer service expectations, and internal compliance obligations.

The role will report to the Managing Director and maintain a close working relationship with the Business Manager to ensure training priorities are aligned with operational performance, compliance requirements and workforce planning. The role will also support the employer's objective of developing apprenticeship-style pathways for New Zealand citizens and residents seeking sustainable careers in hospitality, retail service, food operations and shift leadership.

KEY RESPONSIBILITIES

• Design, implement and maintain structured induction, refresher training and role-specific learning plans for employees across the business.
• Develop practical training for customer service, food preparation, delivery coordination, point-of-sale systems, complaint handling, shift handovers and operating procedures.
• Lead food safety, hygiene, allergen awareness, workplace health and safety, equipment safety and incident-reporting training.
• Maintain training records, conduct competency checks, identify skill gaps and implement corrective training plans.
• Coach Shift Supervisors and senior team members to deliver consistent on-the-job coaching and reinforce required standards.
• Develop apprenticeship-style learning pathways and internal progression plans for local employees with hospitality career potential.
• Monitor training outcomes against customer feedback, service quality, compliance, productivity and operational performance, and report recommendations to the Managing Director in close consultation with the Business Manager.

CANDIDATE PROFILE

Core requirement

• Either at least three years of relevant experience in training and development, hospitality operations, retail operations, franchise operations, workforce capability or a closely related field; OR a relevant qualification in business, human resources, commerce, management, organisational development, adult education, training or a related discipline.

Desirable attributes

• Demonstrated ability to design, deliver and monitor workplace training programmes for frontline teams.
• Strong understanding of food safety, hygiene, workplace health and safety and customer service standards.
• Ability to prepare training materials, deliver engaging sessions, assess competency and maintain accurate training records.
• Strong coaching, communication and stakeholder-management skills across diverse teams.
• Experience in quick-service restaurants, hospitality, retail or franchise systems will be highly regarded.
• Commercial awareness and ability to link training outcomes to productivity, compliance, customer experience and staff retention.
• Reasonable flexibility to deliver training around operational and roster requirements.

HOW TO APPLY

Please submit your CV and a cover letter outlining your relevant experience or qualification, training capability and ability to improve workforce performance, compliance, service quality and operational consistency via nzfrankhuang@outlook.com with subject "Application - Training and Development Manager".