We are a leading cleaning services and Motor vehicle washing or cleaning service provider, delivering high quality, reliable cleaning solutions to our clients.  we seek a proactive Service Manager to lead operations, maintain service standards, and build lasting relationships with clients and staff in Christchurch, Canterbury. it is a full time position with minimum 30 hours per week, paid between 30$-35$

 

Key responsibilities

 

·         Oversee day to day operations and customer service delivery.

·         Monitor service levels, quality standards, response metrics, and ensure

continuous improvement in customer satisfaction.

·         Handle escalated customer complaints or disputes personally; ensure they're

resolved efficiently and professionally.

·         Develop, implement and review customer service policies, procedures and

After sales service programs

·         Schedule and roster staff, manage attendance, and ensure operational coverage.

·         Ensure staff and service delivery complies with NZ Health & Safety regulations.

·         Train, coach, and supervise staff, conduct inductions, safety briefings, and

performance reviews

·         Identify opportunities for training and process optimisation.

·         Foster a positive work culture focused on service excellence, teamwork, and

professional development



Qualifications & Experience


Tertiary qualification at Level 4 or above or in management, finances or any
relevant area of study Or at least 2 years relevant work experience may substitute for a formal qualification

·         Leadership experience, Interpersonal, communication, and problem solving skills

·         Competent with Microsoft Office and customer service systems

·         Organisational, scheduling, time management and coaching capabilities

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