ICT Support Technician

Job Details:

Location: Auckland (Remote with on-site attendance at Yard as required)
Employment Type: Full-time, Permanent
Hours: Minimum 30 hours per week (up to 40 hours per week)
Pay Rate: NZD $32.00 – $38.00 per hour (depending on skills and experience)

About the Role

5911 Transport Limited is seeking a motivated and reliable ICT Support Technician to join our growing team in Auckland. As part of our ambitions to expand our business into local delivery services, technology plays an increasingly important role in supporting our operations, fleet management, driver communication, and customer service.

This role is responsible for maintaining and supporting the company's computer systems, fleet technology, and digital platforms to ensure the smooth and efficient operation of our transport business. The successful applicant will provide technical support to staff and drivers while helping maintain secure, reliable, and effective ICT systems.

Key Responsibilities

The successful candidate will be responsible for:

• Providing technical support to staff and drivers remotely via phone, email, or video conferencing, and on-site when required for computers, mobile devices, printers, internet connectivity, email systems, and other ICT equipment.
• Diagnosing and resolving hardware, software, network, and connectivity issues affecting business operations, fleet devices, or digital platforms.
• Installing, configuring, updating, and maintaining operating systems, business software, and applications used throughout the company.
• Setting up new computers, mobile devices, user accounts, and peripheral equipment while ensuring secure access and proper functionality.
• Assisting staff and drivers in the effective use of company systems, business applications, and mobile platforms to support operational requirements.
• Coordinate the procurement of fleet technology devices, including Guardian Live in-vehicle cameras, EROAD telematics, and electronic logbook units.
• Supporting fleet technology systems, including Guardian Live in-vehicle camera systems and EROAD telematics and electronic logbooks, including configuration, troubleshooting, monitoring, and maintenance.
• Troubleshoot issues with in-vehicle cameras, telematics units, driver communication tools and electronic logbooks, escalating to suppliers where required
• Developing and maintaining the company's website, including updating content, monitoring performance, and coordinating with hosting providers where required.
• Monitoring ICT system performance and reliability through routine updates, backups, preventive maintenance, and system checks.
• Replacing, or coordinating servicing of ICT equipment including computers, printers, and mobile devices, with on-site attendance where necessary.
• Liaising with external IT service providers, software vendors, telecommunications providers, and fleet technology suppliers to resolve technical issues and implement improvements.
• Maintaining documentation relating to ICT systems, configurations, user support procedures, and troubleshooting processes.

Skills and Experience

The ideal applicant will have:

• Experience providing technical support for computers, software applications, mobile devices, and business systems.
• Strong troubleshooting and problem-solving skills across hardware, software, and connectivity issues.
• Experience configuring and supporting Windows-based systems, business applications, and mobile technologies.
• Familiarity with fleet telematics systems, GPS tracking, transport technology platforms, or similar technologies (preferred but not essential).
• Experience using website content management systems such as WordPress.
• Excellent communication and interpersonal skills with the ability to assist users with varying levels of technical knowledge.
• Strong organisational skills and the ability to work independently while supporting a geographically dispersed workforce.

Qualifications

Applicants should have either:

• A Bachelor's degree or higher qualification in Information Technology, Computer Systems, Network Administration, or a closely related field; or
• Relevant practical experience providing ICT support or technical support within a business environment.

Working Environment

This position offers a combination of remote work and on-site support across the company's operations. While much of the technical assistance can be provided remotely, occasional attendance at the transport yard or other operational locations will be required for hardware installation, troubleshooting, fleet technology maintenance, and system support.

The role is integral to supporting the company's continued growth and expansion into local delivery services through reliable and effective ICT infrastructure.

What We Offer

• Permanent full-time employment.
• Competitive hourly remuneration of NZD $32.00 to $38.00 per hour, depending on skills and experience.
• Opportunity to work with modern transport and fleet technologies.
• A supportive and growing business environment.
• The opportunity to contribute to the ongoing digital development and operational success of the company.

How to Apply

If you have the skills, experience, and enthusiasm to support our growing transport operations, we would like to hear from you.

Please submit your CV and a cover letter outlining your relevant experience and suitability for the position.