Top Cleaners Limited is seeking a skilled Client Service Manager to join its team in the Hamilton. The role involves managing client relationships, coordinating service delivery, and ensuring operations are carried out efficiently and to a high standard.

The ideal candidate will be organised, customer-focused, and capable of effectively coordinating teams to maintain consistent service quality. The position requires travel within the region, with all work-related travel and fuel costs covered by the employer.

Key Duties:

  •  Serve as the primary point of contact for clients, building strong professional relationships and understanding their cleaning and service requirements.
  • Conduct both planned and unplanned site visits to assess service delivery, engage with client representatives, promptly address any concerns, and ensure contractual obligations and performance standards are met.
  • Oversee client sites to ensure compliance with health, safety, and quality standards, taking immediate corrective action where necessary.
  • Support the recruitment, onboarding, training, and performance management of cleaning staff to maintain adequate staffing levels.
  • Perform regular audits and site inspections using structured evaluation methods, document findings, identify patterns, and collaborate with operations teams to improve service delivery.
  • Manage client feedback, complaints, and service requests in a professional and timely manner, ensuring effective resolution and high levels of client satisfaction.
  • Maintain accurate and up-to-date records of client interactions, service issues, inspections, staff deployment, incident reports, and corrective measures for accountability and audit purposes.
  • Prepare reports on operations and client services, track key performance indicators, identify improvement opportunities, and provide insights to support client retention and business growth.
  • Collaborate with operations teams on staff rostering when required, assign workloads, and ensure consistent service standards across multiple sites.
  • Assist with onboarding new client sites by supporting service planning, coordinating staffing, and conducting initial quality checks to ensure a smooth service commencement.

Required to work for a minimum of 30 hours per week, and you will be paid between $30 to $37 per hour. 

Other Requirements:

  • Minimum of 2 years’ relevant work experience or at least a Level 6 qualification in Management/Business/ Arts/Hospitality/relevant. 
  • Strong organisational skills with the ability to prioritise tasks effectively.
  • High level of attention to detail and accuracy.
  • Ability to work both independently and as part of a team.
  • Willingness to travel to client sites as required.
  • Availability to work weekends when needed.
  • Self-motivated, reliable, and committed to delivering high-quality service
  • Capable of managing multiple responsibilities and adapting to changing priorities.
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