About the company:

Our client is a busy Tauranga based shipping agency which handles all the operational, administrative, and legal requirements for a vessel's visit, ensuring quick turnarounds and managing everything from cargo loading and customs to crew changes. This is a confidential listing managed by NMSRecruitR.

The Opportunity:

The company is seeking a skilled Operations Manager who will be responsible for the overall management and coordination of transport, shipping, and logistics operations within the ship’s agency. The role involves overseeing all operational aspects of vessel servicing, freight coordination, regulatory compliance, and business performance to ensure efficient and profitable service delivery.

Key Responsibilities:

  • Plan, organise, direct and control the organisation’s shipping and transport operations, including vessel servicing and cargo-related activities
  • Coordinate vessel arrivals, port operations, and departure processes, ensuring all logistical requirements are met efficiently
  • Oversee the preparation, processing, and distribution of shipping, customs, and regulatory documentation
  • Monitor operational workflows to ensure timely and accurate service deliver
  •  Manage the day-to-day operations of the transport/shipping business in its entirety
  •       Develop and implement operational systems, workflows, and documentation controls to improve efficiency 
  •       Oversee invoicing processes and financial coordination in conjunction with accounting functions
  •       Analyse operational data and implement improvements to enhance performance, productivity, and profitability
  •       Direct and supervise staff involved in transport, administration, and operational functions
  •       Allocate resources and ensure effective workforce planning to meet operational requirement
  •       Provide leadership, training, and performance guidance to staff
  •       Foster a workplace culture focused on accountability, efficiency, and collaboration
  •        Assist in identifying and developing new transport and freight business opportunities, including freight forwarding initiatives 
  •       Support the development of systems and processes for freight forwarding and logistics services 
  •       Contribute to marketing and client acquisition strategies, including digital and social media initiatives

Key Skills & Experience

  • 3 + years of demonstrated experience in transport, shipping, logistics, or freight operations management
  • Strong knowledge of operations management, freight systems, and shipping documentation processes
  • Advanced competency in Microsoft Excel and operational systems development
  • Proven ability to manage staff, coordinate stakeholders, and oversee complex operations
  • Excellent communication, problem-solving, and organisational skills
  • Strong commitment to health, safety, and regulatory compliance

Hour and Location

Permanent full time with guaranteed 30 hours each week. Role is worked Monday to Friday- 30 hours per week. 

Place of Work: Tauranga

Pay and Benefits

  • Base pay: NZ$48 per hour
  • Use of company phone
  • Use of company car with limited personal use approved
  • Full set of PPE/Hi Vis Safety gear
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