Job Details:

Location: Auckland
Employment Type: Full-time, Permanent, Rotating Roaster
Hours: 35 to 40 hours per week

Pay : $35-$40

About the Company

We are a specialist owner-operated retail business providing home and business storage and organization solutions throughout Auckland. Our business helps customers identify practical storage options for kitchens, wardrobes, laundries, garages, offices, moving house, apartments and commnercial workplaces.

We take time to understand each customer's individual requirements and recommend products that best suit their available space, lifestyle and budget, while delivering an exceptional retail experience.

The home storage and organization sector is highly competitive, requiring businesses to deliver an outstanding retail experience, efficient operations, competitive pricing and innovative storage solutions to succeed. We require an experience Retail Manager who can independently establish efficient operating systems, manage financial performance, optimise inventory, implement pricing strategies, deliver solution-based customer service and identify opportunities for business growth. The successful applicant will play a key role in growing the business sustainably and ensuring long term success for the business.

Key Responsibilities

The successful applicant will be responsible for:

  • Independently managing the overall operations of the retail business, including opening and closing the store, coordinating daily activities and ensuring efficient business performance 

  • Determining appropriate product ranges, stock levels and merchandising strategies to maximise sales, profitability and customer satisfaction 

  • Monitoring inventory levels, analysing stock movement and implementing inventory control systems to minimise overstocking and stock shortages.
  • Setting and reviewing product pricing based on market conditions, supplier costs, competitor analysis and profitability objectives.
  • Identifying slow-moving inventory and implementing promotional, merchandising or pricing strategies to improve stock turnover. 
  • Setting and reviewing product pricing based on market conditions, supplier costs, competitor analysis and profitability objectives.
  • Monitoring customer buying trends and market opportunities to maintain competitiveness.
  • Preparing operational budgets, monitoring expenditure and analysing financial performance to support sustainable business growth.
  • Preparing monthly sales target reports for the retail business, monitoring key performance indicators and recommending strategies to improve revenue, profitability and operational efficiency.
  • Developing and implementing purchasing, sales and marketing initiatives to increase customer engagement and market share.
  • Providing customers with tailored home and business storage and organisation solutions by understanding their individual requirements and recommending suitable products.
  • Negotiating with domestic and overseas suppliers regarding pricing, trading terms, product availability and delivery schedules 
  • Managing purchasing activities and coordinating inventory replenishment to maintain appropriate stock levels and minimise supply disruptions.

  • Recruiting, training, supervising and supporting retail staff while maintaining high customer service and workplace performance standards.

  • Resolving customer enquiries and complaints professionally and implementing improvements to enhance the customer experience 

  • Developing and implementing operational systems, procedures and retail policies to improve efficiency and support future business expansion.
  • Liaising with suppliers, logistics providers, service providers and professional advisers as required.
  • Ensuring compliance with workplace health and safety requirements and company policies.

  • Independently managing all aspects of the retail operations and making any commercial and financial decisions to continuously improve business performance

Skills & Experience required:

  •  At least three years’ or more experience managing a retail or commercial business with responsibility for staff supervision, inventory management, purchasing, pricing and financial performance.
  • A Diploma or Degree in Business, Commerce, Management, or a closely related discipline will be preferred, though not essential. 

Applicants should be able to demonstrate their experience in one or more areas such as:

  • independently managing retail operations;
  • inventory planning and stock optimisation;
  • supplier negotiations and purchasing;
  • pricing strategies and promotional planning;
  • budgeting, financial reporting and profitability analysis;
  • delivering solution-based customer service;
  • supervising, training and motivating staff;
  • implementing operational systems and business procedures;
  • analysing business performance and identifying opportunities for improvement;
  • making sound commercial decisions with minimal supervision.

Applicants must also have excellent communication skills, strong leadership ability, good computer literacy, high attention to detail, and the ability to work independently in a fast-paced retail environment.

Why We Need This Role

As a specialist retail business in a highly competitive environment, the Director is primarily responsible for business establishment, lease management, business financing, strategic planning and long-term business development. We are looking to finalise a commercial retail lease in South Auckland and expect the business to commence trading within the next two to three months. During the establishment phase, significant work is required before the store opens to the public.

The Retail Manager will play a key role from day one by managing the establishment of the retail operations, including setting up store systems, inventory management processes, merchandising, supplier negotiations and coordination, pricing structures, operational procedures, staff recruitment and training and setting up customer service procedures and processes.

Once trading commences, the Retail Manager will independently manage the overall retail operation and make commercial decisions relating to customer service, inventory management, pricing, purchasing, financial performance and operational efficiency. The role is essential to establishing robust business systems, maintaining profitability and ensuring the business can successfully compete in the New Zealand retail market.

Because the business provides tailored storage and organisation solutions, the Retail Manager will be expected to build strong relationships with other businesses, train staff to understand customer needs, recommend suitable products solutions, optimise product selection and contribute directly to the long-term growth and sustainability of the business.

What we offer

  • Permanent full-time employment.
  • Guaranteed minimum 35 to 40 hours per week.
  • Hourly rate of $35.00–$40.00, depending on skills, qualifications and experience
  • Opportunity to play a key role in establishing and growing a specialist retail business.
  • Supportive and professional working environment.
  • Opportunity to contribute to future business expansion

How to Apply

Please submit your CV and a cover letter outlining your relevant experience.

Only shortlisted applicants will be contacted.

 

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