We are a leading commercial cleaning services provider, delivering high quality,
reliable cleaning solutions to our clients. With a commitment to service excellence, and
client satisfaction, we seek a proactive Cleaning Manager in Christchurch, Canterbury to lead operations, maintain service standards, and build lasting relationships with clients and
staff.
· Competitive hourly rate: NZD 30.00 - 35.00 (based on experience and qualifications)
· Permanent full-time position with 30 hours per week guaranteed

 

Job Description


• Oversee day to day operations and customer service delivery.
• Monitor service levels, quality standards, response metrics, and ensure continuous improvement in customer satisfaction.
• Handle escalated customer complaints or disputes personally; ensure they're resolved efficiently and professionally.
• Develop, implement and review customer service policies, procedures and After sales service programs
• Schedule and roster staff, manage attendance, and ensure operational coverage.
• Ensure staff and service delivery complies with NZ Health & Safety regulations.
• Train, coach, and supervise staff; conduct inductions, safety briefings, and performance reviews
• Identify opportunities for training and process optimisation.
• Foster a positive work culture focused on service excellence, teamwork, and professional development

Qualifications & Experience
· Tertiary qualification at Level 4 or above or in management, finances or any relevant
area of study
· At least 2 years’ relevant work experience may substitute for a formal qualification
· Leadership experience
· Interpersonal, communication, and problem-solving skills
· Competent with Microsoft Office and customer service systems
· Organisational, scheduling, time management and coaching capabilities

 

How to Apply
To apply, please submit your CV and a brief cover letter outlining:
· Your suitability for the role
· Your current visa status

 

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