Electronic Repair technician

Electronic Repair technician

Key Responsibilities

Technical Repair Duties (Primary Duties)

• Diagnose faults in mobile phones, laptops, tablets, and related electronic devices using appropriate diagnostic tools.
• Repair or replace damaged components including LCD screens, touch panels, batteries, charging ports, cameras, speakers, microphones, keyboards, hard drives, SSDs, RAM, motherboards, hinges, cooling systems, and other internal components.
• Perform software installation, operating system upgrades, firmware updates, virus removal, data backup and recovery, and system optimisation.
• Conduct functionality testing before and after repairs to ensure devices meet quality standards.
• Chip level Laptop and Mobile phones PCB Board repair.
• Carry out soldering, micro-soldering, and board-level repairs where required.
• Maintain accurate repair records, including diagnostics, parts replaced, repair procedures, and testing outcomes.
• Manage inventory of spare parts, tools, and repair equipment and report stock shortages.
• Ensure all repairs comply with manufacturer specifications, workplace procedures, and health and safety requirements.
• Maintain a clean, organised, and safe repair workspace.

Customer Service Duties

• Greet customers professionally and assess repair requirements.
• Explain diagnostic findings, repair options, estimated costs, and expected turnaround times.
• Prepare repair quotations and obtain customer approval before commencing repairs.
• Answer customer enquiries in person, by telephone, and via email.
• Process repair bookings, update customers on repair progress, and notify customers when repairs are completed.
• Handle customer payments, issue invoices and receipts, and maintain accurate transaction records.
• Resolve customer concerns professionally and escalate complex issues where appropriate.
• Promote accessories, protective products, and additional repair or maintenance services where appropriate.

General Responsibilities

• Follow company policies and procedures.
• Maintain confidentiality of customer information and device data.
• Participate in training to keep up to date with emerging technologies and repair techniques.
• Perform other duties reasonably required within the scope of the role.

What we are looking for:

• Relevant Level 4 qualification or higher OR at least three years of relevant work experience
• Ability to work unsupervised in a diligent and consistent manner
• Strong attention to detail
• Clear spoken and written communication skill and the ability to multi - task