Responsible for planning, coordinating and controlling daily courier transport operations to ensure efficient and timely collections and deliveries. Duties include managing vehicles, routes, drivers, recruitment, training, rostering, maintenance, safety and performance. The role also ensures compliance with NZ Post contracts, legal requirements and company procedures, while monitoring costs, fuel use, delivery standards and operational efficiency. It involves preparing reports, resolving complaints and delays, planning for peak periods, and liaising with NZ Post, clients and stakeholders.

The Transport Operations Manager is responsible for overseeing the daily collection and delivery operations of the courier business. The role involves planning routes, allocating workloads, scheduling vehicles, supervising drivers and ensuring all services are completed efficiently and within required delivery timeframes.

The position manages driver recruitment, training, rostering and performance, while ensuring vehicles are properly maintained, registered and compliant with safety standards. It also monitors fuel usage, labour costs, delivery performance and overall operational efficiency.

A key responsibility is ensuring compliance with NZ Post contractual requirements, company procedures, employment obligations, road safety regulations and health and safety standards. The role also includes maintaining operational records, preparing performance and incident reports, investigating delivery delays and customer complaints, and implementing corrective actions.

The Transport Operations Manager works closely with NZ Post representatives, customers, drivers and other stakeholders to resolve issues, maintain service quality and ensure consistent, reliable courier operations.

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