About Us

Good Shepherd Limited is a New Zealand mortgage broking business providing residential lending and related client advisory support. We process a high volume of mortgage applications and are looking to improve the way our systems, workflows, compliance records and reporting support our growing business.

About the Role

We are seeking an ICT Business Analyst for a 24-month fixed-term full-time role to support a defined business systems transformation programme. The role will focus on analysing and improving our mortgage broking workflows, including MyCRM from NZFSG, email and document handling, compliance workflow controls, e-signature, mobile access feasibility, reporting, data quality and user adoption.

This is not a mortgage adviser, routine administration, customer service or basic technical support role. The position is focused on ICT business analysis, requirements gathering, functional specifications, process modelling, system evaluation, testing, implementation coordination, reporting requirements and liaison with vendors and business users.

Key Responsibilities

·   Analyse current mortgage workflows, including client onboarding, document collection, lender submissions, AML checks, disclosure steps, recommendation rationale records, follow-up activity and settlement tracking.

·   Document business requirements, functional specifications, process maps, workflow diagrams, data-field requirements, integration requirements and change impact notes.

·   Analyse MyCRM use and identify customisation or integration requirements to reduce repeated manual work across CRM records, emails, document processing and lender submission workflows.

·   Evaluate requirements for email integration, document-processing integration, e-signature, secure document sharing, mobile CRM/data access and possible future tailored CRM or mobile application development.

·   Define system requirements for compliance workflow controls, including AML, disclosure, responsible lending, recommendation rationale records, mandatory fields and checklists.

·   Prepare reporting and data-mining requirements for application pipeline visibility, adviser productivity, lead sources, loan renewal/refinance opportunities and client segmentation.

·   Coordinate vendors, implementation planning, system testing, user acceptance testing, issue tracking, rollout support, user procedures and post-implementation review.

About You

·   Bachelor's degree or higher qualification in Computer Science, Information Technology, Information Systems, Software Engineering, Cyber Security, Electronic Information Engineering or a closely related ICT discipline.

·   At least five years' relevant experience in ICT business analysis, enterprise systems, solution consulting, software implementation, systems support, software development, data/integration work or a closely related ICT environment.

·   Experience gathering business requirements, preparing functional specifications, analysing business processes, supporting implementation/testing and communicating with technical and non-technical stakeholders.

·   Sound understanding of enterprise systems, reporting, data quality, privacy, information governance, data integrity and cyber-security principles.

·   Strong analytical, problem-solving, documentation, organisational and stakeholder-management skills.

Role Details

·   Employment type: Fixed-term full-time for 24 months, with possibility of extension or transition to permanent employment depending on business requirements after implementation.

·   Hours: Minimum 40 hours per week.

·   Location: Unit 26, 6 Rosedale Road, Rosedale, Auckland 0630.

·   Reports to: Director.

·   Remuneration: $35-$50 per hour depends on skills and experience.