Customer Service Representative

Service Foods Auckland is looking for a motivated and customer-focused professional to join our dynamic team as a Customer Service Representative.

About the Role

As the first point of contact for our valued customers, you'll play a key role in delivering an exceptional customer experience. You will be responsible for managing enquiries, processing orders, and resolving issues efficiently and professionally. Working with Salesforce (CRM) and Sage (ERP) systems, you'll help maintain accurate customer records and ensure seamless coordination across departments.

Position Snapshot

• Location: Māngere, South Auckland
• Employment Type: Permanent, Full-time
• Hours: Monday to Friday, 7:00 AM to 3:30 PM (with occasional Saturday work as required)

Key Responsibilities

• Deliver outstanding customer service through accurate order processing and timely communication.
• Build and maintain strong customer relationships while supporting sales growth and data integrity.
• Respond to customer enquiries via phone, email, online channels, and other communication platforms.
• Process and manage customer orders using Sage (ERP) and maintain customer records in Salesforce (CRM).
• Monitor customer backorders and proactively communicate updates to ensure timely fulfilment.
• Identify opportunities to upsell and support revenue growth.
• Manage customer queries, concerns, and complaints, collaborating with internal teams to achieve prompt resolutions.

About You

You are a proactive, resilient, and customer-focused professional with experience in a customer service environment. You thrive in a fast-paced setting, remain calm under pressure, and are committed to delivering service excellence with professionalism and care.

Key Attributes

• Professional telephone manner and excellent verbal and written communication skills.
• Previous experience in customer service, call centre, administration, or a similar role.
• High level of accuracy and attention to detail, with strong data entry skills.
• Strong organisational, time management, and problem-solving abilities.
• Proficiency in Microsoft Office applications (essential).
• Experience with Salesforce, Sage, or other CRM/ERP systems (advantageous).
• Strong interpersonal skills with an empathetic, adaptable, and customer-centric approach.
• Reliable transport to and from work.
• Experience or knowledge of the foodservice, distribution, or warehouse industry is desirable.
• NCEA Level 3 or an equivalent qualification preferred.

What We Offer

At Service Foods, we foster a positive, inclusive, and high-performing workplace where people are supported to succeed. Our values of Creativity, Resilience, Inclusivity, Collaboration, Work Ethic, and Humility guide everything we do and underpin our commitment to excellence.

We offer a supportive and collaborative team environment and ongoing training and development opportunities within our growing New Zealand business.

Apply Now

If you enjoy working in a fast-paced environment and are passionate about providing exceptional customer service, we'd love to hear from you.

Eligibility

Applicants must be a New Zealand Citizen, Permanent Resident, Resident Visa holder, or hold a valid New Zealand work visa.

Pre-employment Checks

The successful candidate will be required to undergo pre-employment screening, including employment reference checks, Ministry of Justice and ACC checks, and drug and alcohol testing conducted by an accredited provider.