Retail Duty Manager

Urgently Required: 2 Retail Duty Managers for busy Retail Store.

Position Title: Retail Duty Manager
Number of Positions: 2
Location: Paraparaumu, Wellington
Pay Rate: $32 – $38 per hour
Hours of Work: 30 – 50 hours per week

Key Requirements:

Must have at least 2 years experience in general management irrespective of the industry she/he has worked previously.

or

Level 4 Qualification

Key Responsibilities:

A Retail Duty Manager is responsible for ensuring the smooth operation of the store at all times.

Your work and training will be in Rotational Shift as per Roster and will involve the following:

Provide Excellent Customer Service

• Ensure customers are looked after and we meet the Consumer Guarantee Act.

• Achieve Company Goals

• Staffing store to ideal level

• Respond to customer complaints in a quick and positive manner as per Company Policies and Procedures and report the matter to the Store Manager if the an Issue is beyond their capability.

• Follow cash handling as per as per Company Policies and Procedures.

• Authorization of Payments

Building Sales

• Provide excellent customer service to excel the reputation of the business

Maintain Records

• Maintaining records of all transactions

• Maintaining records of all stocks orders, food deliveries and other purchasing transactions.

• Records of all maintenance work and other store expenses.

• Noting and preparing report of the stock required (wherever applicable)

Policies and Standards

• Make valid observation o create and update company policies and procedure and making sure they are being adhered to all company standards as per Company and Procedures.

Monitoring standards

• Provides a harassment free work environment and follow all resources policies as per Company Policies and Procedures

• Be punctual and set the correct image to other staff enforce Safety and Security Standards

• Maintain in depth knowledge of all safety and security standards

• Communicate with Staff when safety and security issues arises

• Report all accidents and incident within 24 hours

• Enforce policies and provides appropriate actions

Maintain EFFECTIVE Communication at all times

• Communicate promotions to team members

• Manage Information and bulletin boards

• Build positive relationships with team members

• Guide staff accordingly