The Company: 
Our Penrose based client is a highly successful global company, that supplies Outdoor, Camping and Marine market with products used in recreational vehicles, boating and outdoor activities. If you love camping, you probably have one or more of their products.  They are a company that says that they have an awesome company culture. And they do!

They are fun, they are friendly, they support each other and at the moment, they are really busy!


The Opportunity:
On their behalf we are seeking an experienced Customer Service Officer to join the Penrose based Team. They are looking for a highly motivated team player who is passionate about customer service and who will enjoy a busy and varied role.
 
This role is more suitable for someone who has around a year or more experience in a Call centre or Customer service role and is looking for their next step.

The role is offered up as a 6-month contract, but there is the possibility of this being extended or made permanent.

About the Role:

  •  Respond to inbound customer enquiries on orders, stock availabilities and delivery ETAs
  • Process orders, inputting them into their ERP System Navision
  • Follow up of orders for key accounts
  • Build a successful working relationship with the outbound sales team and their customers
  • Liaise with cross-functional team members including Technical Support, Warehouse and Operations and Product Management to provide solutions for customers
  • Ensures that all order processing related activities are completed in accordance with Dometic practices
  • Handles complaints from customers and seek to resolve them
  • Upskill across a large product suite
  • Provide support during stocktakes with the team
  • Deliver consistent customer service

 Hours: Monday to Friday: 7:30am - 4:pm

About you:

  • Have already cut your teeth in a contact centre, or customer service role
  • Strong phone-based communication
  • Is adaptable and can flex between responding to a customer query one minute and processing an order the next.
  • Enjoys a busy role.  Accurate keyboarding skills
  • Has a good grasp on picking up on systems with any exposure to an ERP like SAP or Navision.
  • Enjoys building relationships with clients who you will deal with often.
  •  Will chip in to support the wider team
  • Possesses a positive, friendly attitude and a solid work ethic.


The Rewards:  

  • Be part of a smart supportive, friendly close knit 
  • A salary in the range of $60K - $62K 
  • A very progressive company with plenty of opportunity for growth and upskilling.

 

This role will deliver huge potential for a person to get involved and add value to the entire operation of the business.  They will enjoy the many benefits of working for a well-established business, with a dedicated team, and a down-to-earth culture.

Please apply: Press APPLY NOW or directly to ••••@kingsrecruitment.co.nz

Please note that only those shortlisted will be contacted and this will happen within a week of your application.

Employer Request: “We prefer a video profile with your application - it helps us get to know you better and may increase your chances of being shortlisted.”

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