Senior Customer Service

Due to continued growth, they are now seeking an experienced Senior Customer Service Representative to join their Silverdale team.

This is an excellent opportunity for someone looking to build a long-term career. For the right person who consistently performs, demonstrates initiative and earns the trust of the business, this role has the potential to develop into a Team Leader position over time.

You won’t need to leave to get that next step!!

The Role:

This is an office-based role where you will   provide effective customer service, ensuring every customer receives prompt, professional service while helping the business run efficiently behind the scenes.

It is a busy and varied role with plenty to learn, so we are looking for someone with a positive attitude, plenty of initiative, and a genuine commitment to delivering outstanding customer service.

The Responsibilities:

• Deliver exceptional customer service via phone and email.

• Schedule work for residential and commercial customers.

• Coordinate daily operational administration requirements.

• Confidently juggle incoming calls, emails and administration throughout the day.

• Work closely with operational teams to ensure outstanding customer outcomes.

• Provide advice and guidance to customers when required.

• Maintain accurate customer records and information within internal systems.

• Complete daily, weekly and monthly administrative tasks within required timeframes.

• Resolve customer issues and complaints professionally and efficiently.

• Identify opportunities where you can contribute positively to the wider team.

• Support management when required.

About You:

• Previous Customer Service experience, preferably within a busy service-based industry.

• A genuine passion for delivering exceptional customer experiences.

• Excellent communication skills with a confident and professional phone manner.

• Strong organisational skills and the ability to prioritise competing tasks.

• Systems savvy.   Picks up new systems quickly and easily

• Excellent problem-solving skills and plenty of initiative.

• Enthusiasm to learn and grow your knowledge.

• Plenty of common sense and the ability to “connect the dots”

• Able to learn new processes and apply them in the right situation.

• A down-to-earth personality with a positive, can-do attitude and a good sense of humour

• Keen on progressing in your career, into a more senior role

Hours:  Mon to Friday – Start 8am or 8:30am - 5pm.

The Rewards 

• Join a successful, 100% Kiwi-owned company with an outstanding reputation.

• Genuine long-term career opportunities within a growing national business.

• Be part of an amazing, supportive team that genuinely enjoys working together.

• Ongoing learning and development.

• Work for a company leaders who recognise hard work, initiative and potential.

• Competitive salary of $70,000-$75,000 + benefits

 
This is a busy, hands-on role where you'll be challenged, supported and given every opportunity to succeed. If you're someone who enjoys making a difference, loves working as part of a great team and is looking for a company where your career can grow, we'd love to hear from you.                                                               

How to Apply: Please press APPLY NOW or send your CV to ••••@kingsrecruitment.co.nz / 09 ••• •155

Please note that only those shortlisted will be contacted, and this will happen within 5 days of your application