Operation manager

Job Details:

Primary address of work: Auckland
Vacancy number: 1
Employment type: Permanent full time
Minimum hours per week: 30 Hours
Maximum hours per week: 40 Hours
Minimum hourly rate (low salary range): $35/hour
Maximum hourly rate (high salary range): $50/hour
Pay frequent: Weekly

Job Description:

NEWSUN TOURS LIMITED is a New Zealand registered travel agency established in 2015
and based in Epsom, Auckland. The company specialises in providing a wide range of travel agency services.The company is committed to delivering professional, reliable and
customer-focused travel solutions for both individual and corporate clients.As the business focuses to grow, the Operation Manager will play a key role in overseeing daily operations, improving service quality and ensuring the efficient and compliant operation of the travel agency.

Duties and responsibilities include, but are not limited to the following:

• Plan, organise and oversee the daily operations of the travel agency to ensure efficient and effective business performance.
• Develop and implement operational policies, procedures and service standards to
  improve productivity and customer satisfaction.
• Supervise, train and support travel consultants and administrative staff, including
  rostering and performance management.
• Monitor booking processes, travel documentation, reservations and customer enquiries to ensure timely and accurate service delivery.
• Establish and maintain relationships with airlines, hotels, tour operators, insurance
  providers and other travel suppliers.
• Manage operational budgets, monitor revenue and expenses, and prepare regular
  operational and financial reports for management.
• Ensure compliance with New Zealand consumer laws, health and safety requirements, privacy obligations and company policies.
• Resolve customer complaints and operational issues promptly while maintaining a high standard of customer service.
• Analyse sales performance, market trends and customer feedback to identify
  opportunities for business growth and operational improvement.
• Coordinate marketing campaigns and promotional activities with the sales and
  marketing team to increase bookings and brand awareness.
• Oversee office facilities, equipment and operational resources to ensure business
  continuity.
• Perform other management duties as required to support the successful operation of
  the business.

Job requirement: applicant must meet following requirement to apply for this job

• Bachelor degree or above is required; OR
• At least three year of relevant work experience in relevant industry
• Proven experience in travel agency operations or tourism management.
• Strong leadership and staff management skills.
• Knowledge of travel booking systems and tourism products.
• Excellent organisational, communication and problem-solving abilities.
• Ability to manage budgets, analyse business performance and improve operational
  efficiency.
• Commitment to delivering high-quality customer service.

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