V2 Mobile Repairs is looking for a motivated and skilled Service Technician to join our team in Oamaru, Canterbury region. This is a full-time position guaranteed minimum 30 hours per week offering an excellent opportunity to work in a fast-paced mobile device repair environment with pay rate of $32 to $38 per hour depending on your skills and experience.

About the Role

As a Service Technician, you will be responsible for diagnosing, repairing, and maintaining mobile phones, tablets, and other electronic devices. You will provide high-quality technical services while delivering excellent customer support.

Key Responsibilities

  • Conduct comprehensive diagnostics on mobile phones, tablets, and related devices to identify hardware and software faults.
  • Use specialised diagnostic tools and software to accurately detect device issues and physical damage.
  • Perform systematic testing to determine the root cause of faults such as screen failures, battery issues, charging problems, faulty buttons, and software errors.
  • Repair or replace defective components, including screens, batteries, cameras, charging ports, speakers, microphones, buttons, and other internal parts.
  • Carefully disassemble and reassemble mobile devices while ensuring all components are correctly installed.
  • Perform advanced hardware repairs involving motherboards, integrated circuits (ICs), connectors, and other delicate electronic components.
  • Carry out repairs using appropriate tools and techniques while minimising the risk of damage to surrounding components.
  • Troubleshoot and resolve software issues, including operating system failures, application crashes, malware infections, and firmware-related problems.
  • Perform system restorations, firmware updates, software installations, device unlocking, password resets, and data backup or recovery where required.
  • Install, configure, and update mobile applications according to customer requirements.
  • Communicate professionally with customers to identify device issues and explain repair processes, estimated costs, and expected completion times.
  • Provide customers with advice on device maintenance and preventative care to reduce future damage.
  • Deliver prompt, professional technical support both in person and over the phone.

Skills and Experience

To be successful in this role, you must have:

  • At least two years of relevant work experience; or a Level 5 qualification (or higher) in Information Technology or any relevant technical field.
  • Strong diagnostic and troubleshooting skills for both hardware and software issues.
  • Excellent attention to detail and the ability to work efficiently with delicate electronic components.
  • Good communication and customer service skills.
  • The ability to work independently and as part of a team.

What We Offer

  • Full-time, permanent employment.
  • A supportive and professional working environment.
  • Opportunities to further develop your technical skills and experience.
  • Competitive remuneration based on skills and experience.

If you have a passion for technology and enjoy solving technical problems while providing excellent customer service, we encourage you to apply.

 

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