IT Support Technician

About Us

Spicy Maggie Ltd is a Christchurch-based company providing property management, education consulting, tourism planning, and asset management services. We deliver high-quality solutions to property owners, tenants, students, educational partners, visitors, and investors. Our business is committed to operational excellence and leveraging technology to provide efficient, reliable, and innovative services across all areas of our operations.

We are seeking a skilled, proactive IT Support Technician to support and enhance our digital infrastructure. The successful candidate will ensure the smooth operation of IT systems, provide technical assistance to staff and clients, and design and maintain our company's website.

Key Responsibilities

•    Determine software and hardware requirements to address business and operational needs.
•    Respond promptly to staff and clients’ inquiries regarding software, hardware, and network issues.
•    Diagnose and resolve technical problems efficiently to minimize downtime.
•    Install, configure, and maintain software applications across the organization.
•    Adapt and customize existing programs to meet business requirements.
•    Ensure optimal performance and efficient use of applications and IT equipment.
•    Implement and maintain computer networks, including LAN/WAN systems.
•    Monitor system performance and ensure network security and reliability.
•    Design, update, and maintain company website.
•    Ensure website functionality, usability, and alignment with business needs.
•    Repair and replace peripheral equipment such as desktops, terminals, printers, and modems.
•    Manage IT asset inventory and ensure all equipment is functional and up to date.

Skills and Experience

To be successful in this role, you should have:
•    Relevant qualification in Information Technology, Computer Science, or a related field.
•    Proven experience in IT support, systems administration, or a similar technical role.
•    Knowledge of computer hardware, software installation, troubleshooting, and network management.
•    Knowledge and skills in website design, maintenance, and content updates.
•    Strong understanding of LAN/WAN networking principles and cybersecurity best practices.
•    Excellent problem-solving and analytical skills.
•    Strong communication and interpersonal skills, with the ability to provide technical support to non-technical users.
•    Ability to work independently, manage priorities, and respond effectively to technical issues.

What We Offer
•    Competitive remuneration package.
•    Opportunity to work in a growing and dynamic company.
•    Supportive and collaborative team environment.
•    Career development and professional growth opportunities.

How to Apply

If you are a motivated IT professional who enjoys delivering practical technology solutions and supporting business operations, we would love to hear from you. Candidates must have legal working rights in New Zealand.

Please submit your CV and a cover letter outlining your relevant qualificaiton/experience and suitability for the role. Only shortlisted candidates will be contacted.