Fleet Manager

You will play a key role in maintaining strong customer relationships, improving operational performance, controlling costs and identifying opportunities to grow the business.

Key Responsibilities

Your responsibilities will include:

• Managing the day-to-day operations of the business, including fleet, cleaning and operational functions.
• Planning and scheduling workloads, job allocation, job flow and labour requirements.
• Coordinating staff, vehicles, equipment and other resources to ensure jobs are completed on time and to a high standard.
• Preparing staff rosters and managing staffing requirements.
• Recruiting, onboarding, training, supervising and reviewing staff performance.
• Conducting regular staff meetings and providing training on policies, procedures, health and safety and operational requirements.
• Establishing and maintaining service and operational standards.
• Conducting regular site and operational checks to ensure contractual and quality standards are met.
• Ensuring sites are properly secured, locked and alarmed.
• Responding to staff issues and providing appropriate support, guidance and feedback.
• Managing customer enquiries, requests, feedback and complaints professionally and efficiently.
• Building strong customer relationships and ensuring high levels of customer satisfaction and retention.
• Identifying and developing new business opportunities and potential clients.
• Supporting advertising, marketing and promotional activities, including pricing initiatives and target-market development.
• Maintaining accurate staff, customer, operational and business records.
• Maintaining financial records and supporting accounts payable, accounts receivable and payroll functions.
• Preparing customer invoices and monitoring outstanding accounts.
• Monitoring pricing, operating costs and expenses to ensure the business operates profitably.
• Preparing business forecasts, reviewing performance against budget and contributing to annual business planning.
• Purchasing cleaning supplies, equipment and operational resources within approved budgets.
• Maintaining accurate stock records and ensuring supplies are ordered as required.
• Ensuring staff and work practices comply with relevant legislation, regulations and company policies, particularly health and safety requirements.
• Identifying, preventing and reporting hazards, incidents and operational risks.
• Maintaining accurate customer contact information and service records.
• Preparing and managing service contracts with new customers.
• Continuously looking for ways to improve efficiency, service quality and business performance.

About You

We are looking for someone who can take ownership of operations and confidently manage multiple priorities in a busy environment.

The successful candidate must have have:

• Strong leadership and people-management skills.
• Excellent organisational and time-management abilities.
• Strong communication and interpersonal skills.
• A customer-focused approach with the ability to resolve issues professionally.
• Must hold a minimum diploma qualification OR at least two years of relevant work experience

What We Offer

• A key management position within a growing business.
• A varied and hands-on role with significant responsibility.
• The opportunity to make a direct impact on business operations and customer satisfaction.
• A supportive working environment.
• Opportunities to contribute to business growth and operational improvements.

How to Apply

If you are an organised, practical and results-driven manager who enjoys working with people and keeping operations running smoothly, we would love to hear from you.