General Manager

General Manager

Minor Hotels, Queenstown Club Suites is looking for an experienced and driven General Manager to lead the exciting reopening of this iconic property following a significant refurbishment.

This is a rare opportunity for a passionate hospitality leader to shape the next chapter of the hotel's journey. As General Manager, you will oversee the successful relaunch of the property, re-establish its market presence, build a high-performing team culture, and drive exceptional guest experiences from day one.

You will take full accountability for the hotel's operational performance, financial success, team engagement, and long-term growth strategy. This highly visible leadership role requires a hands-on operator who thrives in dynamic environments and is excited by the opportunity to lead a property through a new phase of growth and success.

Key Responsibilities Include:

• Lead the successful reopening and ongoing operation of the property, ensuring a seamless guest and team experience.
• Overseeing all daily operations of the property, ensuring high standards of presentation, service, and financial performance
• Developing and implementing strategic revenue plans for the business
• Managing and mentoring department heads including F&B, Housekeeping and Front Office.
• Building strong relationships with key stakeholders including Body Corporate, Strata Managers, and local business partners
• Ensuring full compliance with WHS, licensing, and caretaking obligations
• Identifying key areas for improvement across the business and developing strategic procedures for improvement
• Managing, leading, and motivating staff to ensure a high-performing team culture is maintained

Further Details:

• Ideal start date: October 2026

To be successful in this role you will have:

• Proven experience as a General Manager or senior operational leader within a hotel, resort, or serviced apartment environment.
• Demonstrated success leading hotel openings, reopenings, refurbishments, or significant business transformation projects will be highly regarded.
• Strong understanding of Body Corporate and strata management obligations and stakeholder relationships (highly desirable)
• Tertiary qualifications in Hospitality or Business Management
• Knowledge of the hospitality market is highly desirable.
• Strong financial and commercial acumen, with a successful track record in budgeting, forecasting, and revenue optimisation
• A passion for people leadership, team development, and operational success
• Excellent communication and stakeholder engagement skills
• A guest-first mindset with the energy, professionalism, and drive to lead a flagship regional hotel

At Minor Hotels, we value our people as the heart of our success. Joining Minor means, you'll enjoy a rewarding package designed to support your professional growth, wellbeing, and work-life balance:

What We Offer:

• Career Growth: Learning and development programs to boost your career.
• Exclusive Hotel Deals: 50% off stays at Minor Hotels in Australasia; 20% off for friends and family.
• Global Perks: International accommodation discounts across our hotel brands.
• Retail Rewards: Cashback and discounts at 400+ top retailers in AU/NZ.
• Experiences: Discounted entertainment and activities.
• Banking and Insurance: Exclusive health insurance offers and workplace banking benefits.
• Generous Leave: Parental and birthday leave.
• Wellness Boost: EAP and tailored wellness support.

Our people drive the success of our business; We are a dynamic organisation dedicated to delivering exceptional guest experiences. We invest in your skills and foster a workplace culture that celebrates innovation, collaboration, and personal growth.

Currently, we are only accepting applications from candidates who have working rights within New Zealand.