Own end-to-end operational delivery of market research programmes across APAC clients

Senior Program Manager - Market Research Operations

Love making complex research programmes run like clockwork? Enjoy solving problems, spotting gaps others miss and ensuring data is accurate, credible and commercially meaningful? Join a globally recognised research and intelligence business delivering one of Australia's leading syndicated benchmarking programmes for major retailers and FMCG manufacturers.

Working as part of a collaborative APAC operations team, you'll combine research operations, commercial understanding and stakeholder management to ensure every programme is delivered seamlessly and every benchmark is built on data clients can trust.

The Opportunity This isn't your typical Project Manager role. You'll become the operational expert behind large-scale syndicated research programmes, ensuring the right participants are invited, retailer and supplier relationships are accurately mapped, and the resulting data is robust enough to support important commercial decisions. Success requires curiosity, commercial judgement and an understanding of how the grocery and FMCG landscape fits together.

What You'll Be Doing You'll manage the end-to-end operational delivery of multiple research programmes, including:

  • Survey setup, testing, fieldwork and participation management
  • Maintaining participant databases and retailer/supplier structures
  • Coordinating qualitative recruitment, interviews and coding workflows
  • Quality checking reports and managing dashboard access
  • Working closely with client services and global operations teams
  • Liaising with research participants to maximise programme coverage
  • Driving continuous process improvement and operational efficiency

About You You'll probably come from research operations, syndicated research, fieldwork, FMCG insights, retail analytics or programme management. You'll bring:

  • Experience delivering quantitative research programmes or complex operational projects
  • An understanding of the Australian grocery, retail or FMCG landscape
  • Strong Excel skills (Pivot Tables and XLOOKUP/VLOOKUP)
  • Excellent organisation, attention to detail and confidence working with complex data
  • A naturally curious mindset and strong problem-solving ability
  • The communication skills to build effective relationships with stakeholders and respondents

Experience within syndicated research, shopper insights or FMCG research would be highly regarded. This is an opportunity to move beyond project delivery and become a trusted operational expert within a global business. You'll collaborate with international teams, improve the way research programmes are delivered and play an important role in producing data that leading retailers and manufacturers rely upon.

Apply Now
Save